Remind Me folder in Mail is empty despite showing 2 unresolved reminders

This one has stumped me and I cannot find anyone else that has experienced this. Basically, at some point in the last couple months, I requested to be reminded of two different emails that were in my inbox. I then moved the messages to another folder so my inbox was clean. Since I moved those messages, the Remind Me folder / mailbox has been empty despite there being two unread / unresolved messages shown on that folder. See image below:



And of course -- I can't remember what messages I set to be reminded of! haha. But I have wracked my brain trying to figure out how to find the messages I asked to be reminded of and can't. There's nothing in my Reminders app and because this is an iCloud account, I'm seeing the same blank folders on my secondary Mac and my iPhone. Any ideas?

MacBook Pro (2017 – 2020)

Posted on Oct 31, 2023 9:14 AM

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Posted on Nov 1, 2023 8:27 AM

I can't believe how frustrating this is but I found a workaround. Here are my findings:


  • No one in Apple Support appears to know anything about the Remind Me feature in Mail. Both people I talked to tried to get me to use the Reminders app for troubleshooting despite me explaining that this was an issue with just my Mail app and is consistent across my iPhone and both of my Macs. Extremely disappointed in Apple Support here.


  • Basically, if you set a reminder for an email and then move it out of your Inbox, the reminder will no longer function. I recreated this by setting a reminder for 2 minutes in the future and moving the message into another folder. I still showed a (1) in the Remind Me folder in Favorites, but the folder itself is blank.


  • Also once you move the message out of the Inbox, the little clock icon that appears to indicate you've set a reminder is removed.


  • Finally, to resolve this I went to the folder where I thought I had moved the original message I wanted to reminded about, pressed 'Command + A' to select all messages, right-clicked on any message, and then chose 'Remind Me > Clear Reminder.' I had a spinning beachball for a few moments and then *poof* it cleared the unresolved reminder in the Remind Me section of Favorites.


  • Yup, you guessed it -- this means the reminder I set disappeared before I found out which message I needed to be reminded of. But given that the reminder was never going to notify me anyways, it really doesn't matter.


Bottomline -- if you want to be reminded of a message, don't move it out of your inbox. For me, I use my Inbox as a 'to do list' of sorts so Remind Me is completely useless outside of something I don't mind keeping in my inbox for a day or so. Really bizarre that Apple made such an inelegant feature but maybe I have too high of hopes for Mail to begin with. Hopefully this helps someone else! Thank you for coming to my TedTalk.

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Question marked as Best reply

Nov 1, 2023 8:27 AM in response to Voltaic

I can't believe how frustrating this is but I found a workaround. Here are my findings:


  • No one in Apple Support appears to know anything about the Remind Me feature in Mail. Both people I talked to tried to get me to use the Reminders app for troubleshooting despite me explaining that this was an issue with just my Mail app and is consistent across my iPhone and both of my Macs. Extremely disappointed in Apple Support here.


  • Basically, if you set a reminder for an email and then move it out of your Inbox, the reminder will no longer function. I recreated this by setting a reminder for 2 minutes in the future and moving the message into another folder. I still showed a (1) in the Remind Me folder in Favorites, but the folder itself is blank.


  • Also once you move the message out of the Inbox, the little clock icon that appears to indicate you've set a reminder is removed.


  • Finally, to resolve this I went to the folder where I thought I had moved the original message I wanted to reminded about, pressed 'Command + A' to select all messages, right-clicked on any message, and then chose 'Remind Me > Clear Reminder.' I had a spinning beachball for a few moments and then *poof* it cleared the unresolved reminder in the Remind Me section of Favorites.


  • Yup, you guessed it -- this means the reminder I set disappeared before I found out which message I needed to be reminded of. But given that the reminder was never going to notify me anyways, it really doesn't matter.


Bottomline -- if you want to be reminded of a message, don't move it out of your inbox. For me, I use my Inbox as a 'to do list' of sorts so Remind Me is completely useless outside of something I don't mind keeping in my inbox for a day or so. Really bizarre that Apple made such an inelegant feature but maybe I have too high of hopes for Mail to begin with. Hopefully this helps someone else! Thank you for coming to my TedTalk.

Nov 4, 2023 5:21 AM in response to Voltaic

I just wanted to let you know you are not alone. I have been wondering in my head who on earth developed this feature and didn't test the scenario you describe above. The QA person must have been out sick that day. I now have 4 ghost reminders out there that I will never find. thank you for the tip on at least clearing the reminder.

Dec 3, 2023 9:52 AM in response to Voltaic

I find it concerning that Apple overlooked such a critical issue. I'm genuinely hoping for a solution to retrieve the messages marked as 'Remind Me,' as the badge number updates, but my Remind Me box remains mysteriously empty. My workflow involves maintaining an inbox zero approach, where everything swiftly moves to the archive, and I use flags to indicate the importance of an email. It's imperative for Apple to address and patch this oversight as soon as possible!

Nov 8, 2023 2:51 AM in response to Voltaic

I had the same annoying issue. I went to my mailboxes on iPhone and hit the Edit button in the upper right corner. The next screen showed a checkmark by each mailbox that was visible. I unchecked Remind Me then hit Done. This hid it from my mailboxes. Then I repeated the process to recheck Remind me. Remind me then showed in mailboxes again, but was cleared.

Mar 12, 2024 9:09 AM in response to Voltaic

Without giving a "step by step" procedure, it's possible to find involved mail in a few steps using Terminal


  • give full disk access to Terminal in privacy settings
  • find message-id that are in "remind me" using the following :
more ~/Library/Mail/V10/MailData/EMUbiquitouslyPersistedDictionary-com.apple.mail.remindMe.plist

  • grab message-id enclosed in <string></string>
  • run a grep command with each message-id to find mail files :
find ~/Library/Mail/V10/ -type f -print0 | xargs -0 grep "put the message-id here"

  • from the output open files ending with .emlx extensions (you can use more)
  • from there, you can get the Subject from headers and search for that subject in Mail
  • you'll be able to clear the reminder


Some notes :

  • Mail is sadly unable to search by message-id, that's why I suggest using the Subject
  • entries in EMUbiquitouslyPersistedDictionary file will be removed when "remind me" flag will be cleared


Mar 16, 2024 9:14 PM in response to Voltaic

Just coming across this thread as I'm having a similar problem on my Mac. It's not quite the same problem because I didn't move any of my 'Remind Me' emails outside of my Inbox. There are several emails right in my inbox that I set to 'Remind Me' but they don't show up in the Remind Me folder. Frustrating.

Feb 8, 2024 1:58 AM in response to Voltaic

Hey,


This feature is designed to work in a different way. It's for the people who have many emails in their inbox (as opposed to the people keeping the "zero inbox" rule). See Apple's notes on the subject.


I'd personally like it to work also in such a way that it'll remind me even when I move the email let's say to Archive folder, but it doesn't work that way. It creates the problem mentioned here in this thread, so I'd avoid using it that way (!)


The best way to get reminded about an email is to drag that email onto the Reminders' icon in the Dock and release when it appears in the Reminders' window.

Dec 3, 2023 10:07 AM in response to ajcadoo

I just wanted to say that as far as I know, Apple is not pursuing any kind of fix for this. If you are having the issue and you want to see it fixed, you should contact them. I myself found it kind of fruitless to do, because their support didn’t have any idea that this feature existed in the first place, lol and frankly, I just don’t have the time to mess around with it. My workaround is what I’m using for now.

Jan 2, 2024 2:16 AM in response to Voltaic

I have exactly the same issue. And I confirm the stupid way it works.

Managing this reminder feature is ridiculous...

Why setting this if it stays in the inbox to work ?


My only issue is that I have an email with a reminder set, but I do not remember in which folder I did put it... and I have lots and lors of folders...


I would have been so easy to be able to search that type of emails... but no. Not available.



Remind Me folder in Mail is empty despite showing 2 unresolved reminders

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