You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Volume Buttons Not Working on iPhone

In some applications the Volume Buttons on my iPhone 15 Pro running iOS 17.1 just don't respond. I have to adjust the volume through control center. Restarting the phone fixes it temporarily and so does closing the app and reopening sometimes.


Any permanant fixes?



[Re-Titled by Moderator]

iPhone XS, iOS 17

Posted on Oct 31, 2023 1:38 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2023 8:44 PM

My upper volume is not working at all. Only way to adjust the volume up is to press on the lower volume button and then slide my finger up to increase the volume. I have done everything to fix it, still not working even with the last 17 update. I have an iPhone 15 pro max.

118 replies

Dec 11, 2023 10:19 AM in response to rwa7251

loud and soft volume buttons on the left side of my phone work, but the one above it the top one,the small one that turns the the sound on and off doesn’t seem to be doing anything that I can see. When I first got the phone and I pressed on it, the little spot right on top of the phone, a little rounded black place,would let me know that the ringer was on and off, but that doesn’t seem to show me anything now. On top left-hand side next to the time there is a little sound what looks like a bell with a line over it. I assume that means the sound is off although I know it’s not off it works so I’m not sure what all this is. I knew when I finally got a new phone that life was going to be more difficult. Too many choices to begin with and Explanations that don’t make sense to me or I can’t follow etc. etc..

Dec 13, 2023 12:44 AM in response to Austin62097

I called Apple Care and we fixed the issue. Turns out there was in settings- silence mode- that was turned on. probably turned on during last upgrade?


Anyway, the fix was:

settings>sounds & haptics->silent mode

make sure silent mode is OFF

should then work.


top button at the top on the left should then turn on and off.

to turn off I think it says press and hold

If this doesn’t work for you, I suggest calling Apple Care-there is not charge and

warranty is not required.



Dec 18, 2023 10:09 PM in response to rwa7251

do You mean to tell me that Apple has made all the way to the iPhone 11 with no volume problems.

volume is not that complicated. This isn’t new technology. Why not put out a statement explaining exactly what customers have to do to fix this problem. This is insane.

can’t hear on phone and can barely hear when on speaker.

how is a person suppose to make phone calls?

and it seems like this started way back in 2014 according to commenters on Reddit. For some people.

what a strange. Annoying. Thing this is.

the phone has everything but volume?….. hahhaha



Dec 20, 2023 11:33 AM in response to dafne278

My issue on new PRO max 15 was not with the up and down volume buttons. It was with the little on off sound button at the top side left. Apple call agent told me how to fix it. Some of the settings on new phone are preset.

Anyway here is how I fixed it:

sound button at top of left side not working:

settings->sounds & haptics.

make sure silent mode is OFF the should work-it did for me.

(Mine was turned on) Maybe issue for the other sound buttons


should then work.

button should then turn on and off.

Volume Buttons Not Working on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.