Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Volume Buttons Not Working iPhone 15 Pro iOS 17.1

In some applications the Volume Buttons on my iPhone 15 Pro running iOS 17.1 just don't respond. I have to adjust the volume through control center. Restarting the phone fixes it temporarily and so does closing the app and reopening sometimes.


Any permanant fixes?

iPhone XS, iOS 17

Posted on Oct 31, 2023 1:38 PM

Reply
Question marked as Best reply

Posted on Nov 30, 2023 8:44 PM

My upper volume is not working at all. Only way to adjust the volume up is to press on the lower volume button and then slide my finger up to increase the volume. I have done everything to fix it, still not working even with the last 17 update. I have an iPhone 15 pro max.

111 replies

Feb 5, 2024 2:03 PM in response to loredana20

I ultimately had to make an appointment at the Apple Store to have my phone worked on. They ordered a part, however when they went to put the phone back together, the back glass shattered and I had to get a whole new phone. On top of that, the sync we had done didn’t take, so I walked out with a bare new phone, totally a terrible experience all around.

Feb 21, 2024 2:19 AM in response to rwa7251

Hi folks.


Been scavenging the whole internet for a month to resolve my volume button issue. Fortunately it's been solved. Let me give you some context.


Around a month ago, my upper volume button on my (at that time) three month-old iPhone 15 Pro Max started to not respond. I thought it was a software issue, so, naturally, I tried downloading the latest software updates, but to no avail.


So last weekend I went to the Apple Store where I purchased the device from, and after running some diagnostics, the employee told me there were two options - either completely resetting it, or having it repaired. I decided for the latter one, as only the front and back glasses and camera system would not be replaced - everything else (battery, hardware, etc.) would be brand new.


The whole operation took only 1,5 hours and was completely covered by warranty. The repair costs were upwards of EUR 700. The issue was due to a production fault.


Very satisfied with the service. So, if you're also experiencing the same volume button issue, go to the Apple Store and they'll fix it.

Jan 17, 2024 6:58 AM in response to Special59

Special59 wrote:

I got the 15 Pro Max when it came out and my volume button hasn’t worked since I got it. Any ideas on how to fix it?

What you should have done was dealt with it during the 14-day return period. But, as that ship has sailed, contact Apple to arrange for warranty services:


Genius Bar Reservation and Apple Support Options - Apple


Volume Buttons Not Working iPhone 15 Pro iOS 17.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.