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My iphone 15 won't scan QR codes

Hello,


Ever since I got my last iPhone (14pm) I have had this issue.


I thought it would be solved but it's a full year later and my new iPhone (15 pro max) still cannot scan QR codes.


This is exclusively for IN APP QR code scanning.


For example, to setup a wifi device on my home network, google has me scan the QR code of the router.


When I open the qr scanner in the google app, the camera is unfocused and blurry. Leaving it unable to scan the qr code.


Sometimes, If I back psychically back the phone up away from the code, it can scan. However, most of the time, this trick doesn't work as it's far too small/far away from the QR code to accurately scan it.


What is going on?


When will this be fixed?


iPhone 15 Pro Max

Posted on Nov 1, 2023 12:20 PM

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Question marked as Top-ranking reply

Posted on Nov 3, 2023 11:08 AM

I can confirm that I have the same issue. I tried scanning barcode via Discogs using my iPhone 11 and it captured it instantly. However using my iPhone 15 Pro, the focus on the barcode is blurry and even after I get a clear view of the barcode, it still won’t read it. Sucks.

103 replies

Jan 5, 2024 8:00 PM in response to Dogcow-Moof

Not so…I have a iPhone 6, SE and 8 at my disposal and those devices DON’T have focus issues; bar codes are clear as crystal. I also tried the same apps on both of my iPads and again there are no issues. 


In my book, the focus issue is a BIG failure for Apple not only for placing the blame on others but because they haven’t addressed the problem to fix this issue. 




Jan 10, 2024 3:51 PM in response to Appleaday101

There are endless numbers of apps that can scan with zero issues from companies like Amazon, Barnes and Noble, Kroger, Scandit, Walgreens and Walmart.


If you find a company's app doesn't, contact them for assistance.


The key is to hold the phone far enough away so it can cleanly focus on the bar code, at least 200mm / 7.7".


In particular, the Safeway app does no visual or audio confirmation of a scan, instead it provides the results in an area below what you show in your video if set to "Deals" mode, as your app is.


To scan a product, you need to tap "Product" rather than "Deals."


For the lottery ticket, you are holding the phone too close to the ticket; hold the phone further away so it can focus on the ticket; you don't need to fill the box with the code.

Jan 29, 2024 11:03 AM in response to Dogcow-Moof

Problem is that some in-app scanners don't allow you to have any control over focus, for example normally touching the subject you wish to focus on adjusts the focus, that feature does not exist for in-app scanning and sometimes it just never auto-focuses no matter the distance. Nest remote thermometers were the latest annoyance for me.

My iphone 15 won't scan QR codes

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