My iphone 15 won't scan QR codes

Hello,


Ever since I got my last iPhone (14pm) I have had this issue.


I thought it would be solved but it's a full year later and my new iPhone (15 pro max) still cannot scan QR codes.


This is exclusively for IN APP QR code scanning.


For example, to setup a wifi device on my home network, google has me scan the QR code of the router.


When I open the qr scanner in the google app, the camera is unfocused and blurry. Leaving it unable to scan the qr code.


Sometimes, If I back psychically back the phone up away from the code, it can scan. However, most of the time, this trick doesn't work as it's far too small/far away from the QR code to accurately scan it.


What is going on?


When will this be fixed?


iPhone 15 Pro Max

Posted on Nov 1, 2023 12:20 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2024 2:54 AM

It's not a bug with camera focus, you are trying to focus on a QR code located too close to the camera lens to be focused on.


You do not need to fill any box depicted on-screen with a bar or QR code, as long as it's visible and the image is in focus, the software can recognize it.


For best results, hold your phone at least 6" or so from the code you are trying to scan (for an iPhone 13); for an iPhone 14 or 15, keep the device 8" away from the code.

103 replies

Dec 20, 2023 12:11 PM in response to Dogcow-Moof

ok so what you are saying is that when the app has perfectly chosen the right camera mode for ALL previous phone models perfectly, and then the new phone comes out that does not require a new app, and all the apps are suddenly choosing the wrong mode, that's not the phone developers doing... ok.

Also, when scanning a QR code, there is no version that makes sense to have to back the phone away 4 feet to get it in focus and the size of a postal stamp. We're sitting at a desk but have to get up from the desk and stand back to scan the QR on our screen. But this is "fine".

Dec 20, 2023 5:34 PM in response to Appleaday101

Google searches are not a source of technical truth.


Any developer whose apps have not been updated to work with newer devices in over 2.5 years is not one whose apps you should use, that's the bottom line.


If you have no use for the enhancements and greater quality of the iPhone 15 Pro/Pro Max camera system, then the SE may be a better choice for you, which is the precise reason Apple has a refund policy.

Dec 24, 2023 11:58 AM in response to Dogcow-Moof

It's easy to say that and dismiss the responsibility of the hardware/software manufacturer, but when all these apps work perfectly on a previous version of the device, and then the manufacturer releases a new device and with NO CHANGES to the apps or specified necessary by the manufacturer, all these 'third party' apps fail in the same way, that excuse is no longer worthy of any consideration.

That's like saying if a car manufacturer swaps the gas and brake pedals in a car but tells no one and a bunch of people crash, it's the fault of the drivers. It's false, dismissive, and far from helpful.

Feb 3, 2024 2:11 PM in response to macant1

I wish that I didn’t trade in my 12, that phone scanned QR’s and barcodes without issue. This 15 Pro isn’t all it’s cracked up to be. Just a gimmick the camera is movie quality, like I needed that. But simple scanning it can’t do. I need a phone to scan for my business, if Apple isn’t going to correct it soon I need to make a decision, can’t wait. Looks like they’ve known about it a long time.

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My iphone 15 won't scan QR codes

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