Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Windows not able to recognize my iPhone 12.

I've went through a few dozen forums looking for answers to this.


Under the Portable Devices in Windows Device Manager, the device shows up as "MTP USB Device" with an exclamation point. I have tried using Windows update to find the driver with no success. I have also tried going to both the x86 and x64 Apple common files folders, but the "Mobile Device Support" folder is not there, meaning I do not have the drivers downloaded. I have tried reinstalling all of the Apple software I have installed on my computer (iCloud and iTunes, direct from Apple), with no success. Is there anything I'm missing?

iPhone 12, iOS 17

Posted on Nov 1, 2023 12:42 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2023 12:48 PM

See the Install missing components section in :

Troubleshooting issues with iTunes for Wi… - Apple Community


2 replies

Windows not able to recognize my iPhone 12.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.