amazon login stopped working. I need Apple support for my MacBookAir

This has nothing to do with Apple. You need to talk to Amazon. Escalate the call with them until you get someone with a clue.

Sara MacApple Said:

"amazon login stopped working. I need Apple support for my MacBookAir"

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Troubleshooting Logins:

A. Try Another Browser:

Download a different Web browser, and see if you can log in with that. Get Google Chrome.

B. Clear Temporary Internet Files

Try clearing your Temporary Internet Files (Cookies & Cache) of Safari. Cookies perform remembrance of certain site-entered data. Whereas Cache keeps a snapshot of the last time you visited a site.  Use this Link: Clearing History and Cache - Apple Communities

question: is clearing Safari’s history every time I close Safari sufficient for erasing cache and cookies? Maybe not?

You shouldn't have to do that.

Something just isn't right. I understand you log into Amazon, provide your Amazon login information, and are subsequently challenged to provide their two-factor authentication code they sent to the phone number they have on file. It provides a dialog box asking for it like the one shown below:

Yet you do not receive that code, or you receive it once and never again until you clear Safari's history.

Is all of that correct? If anything is different about your experience please explain.

Then please do me a favor. Download and run EtreCheck and post its report in a reply to this Discussion.

Instructions are here: How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community

EtreCheck is a general purpose data-gathering and -reporting tool. It does not gather or report anything of a personal nature, and can just be dragged to the Trash when you're finished with it if you want.

It may not reveal anything actionable, but for now I am willing to give Amazon the benefit of the doubt and consider the possibility of something amiss with that Mac. Let's find out what that might be.

Usually, if one doesn't receive the OTP and then checks the "Didn't receive the OTP?" box, there is then a choice of other ways to receive the OTP, including to an email address or by text to a different device (e.g. iPad or computer.) Have you tried that? Also, don't delete cookies -- that's how Amazon and other sites recognize you when you try to log in.

So both computers are spick and span clean and have Malwarebytes and I have this issue with Amazon .

Although I doubt it is causing the problem you don't need "Malwarebytes" or anything like it. Terminology such as "clean" or "safe" is often used to intimidate or gaslight people into doing something that lacks justification. No one wants their Macs to be "unclean" or "unsafe" so here, install this and you'll be fine. Right? It's not that simple.

Fundamental troubleshooting requires uninstalling things you don't know a lot about or that you were simply told to install without any rational basis for installing them.

Maybe is it my Malwarebytes that is interfering? I had not intended on taking it off. the whole point of adding it was to have one more tiny bit of protection since my bank accounts got hacked because they are linked to an account that got hacked and that totally freaked me out.

I can't conceive of any circumstance in which "Malwarebytes" would be interfering with Amazon's two-factor authentication, but it won't help in circumstances such as what you describe. Uninstalling things you don't need is just a fundamental troubleshooting step.

There is no justifiable reason to leave it installed and running all the time. Mac malware certainly exists, but it has to be installed deliberately and with conscious effort. It is not the product of spontaneous generation.

Nothing else stands out as particularly noteworthy.

stumpy1946 wrote:

FWIW ... I abandoned 2FA at Amazon long ago because it was always faulting. Just the pits to try and use.

stumpy1946 has a point. If something isn't working for you; if it is not providing a tangible benefit, and is just preventing you from using your Mac, get rid of it. To my knowledge Amazon does not require its use... yet.

Amazon says there is something funky with your computer... but that funkiness is affecting all your devices? That should make about as much sense to you as it does to me.

... when I try logging in online, it fails at the text message communication link.

Can you explain further? As I understand it, Amazon uses two-factor authentication that sends a code to a phone number. Do you receive that code? What happens when you provide it upon attempting to log in to their website? I get the impression some details are missing, so please explain in as much detail as you can provide. Don't divulge anything personal.

That report is not appearing for me. Please review How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community and try posting the report again.

If you had intended to uninstall "Malwarebytes" in an effort to advance troubleshooting, that screenshot shows that it remains installed.

FWIW ... I abandoned 2FA at Amazon long ago because it was always faulting. Just the pits to try and use.

I can handle security of my Mac without Amazon's help anyway.