Apple Music app freezes after 17.1 update on my iPad

Me too.But apparently it was fixed after upgrading to version 17.2.Lets try it.

I was wondering when someone would actually call them out. I did the same thing. On and off phone with support for 3 nights. Still same issue. So since I have more than one device I’ve temporarily removed Apple Music until they fix the problem. They know. They too proud to admit it. I heard the iPad was suffering with sales. Guess this is the way they intend to sell more. Not me. This has cured me for now.

This is obviously a problem on Apple's end. What can be done to get them to resolve this? Is there a way to forward this to them? We have all paid for our iPads and Apple Music, so at what point are they obligated to support us? So frustrating!

I have just had a session with Apple Support. Apparently they now acknowledge the issue but they say they have no idea why it’s happening! They are trying to fix it but it doesn’t give me much confidence when they don’t know what’s causing it! They claim it should be fixed in 2 or 3 days. I guess we’ll see.

I have same on my IPhone XS Max- it opens, song won’t play and it randomly jumps to like 3 songs and then stops. Push play and it immediately pauses.

Did all the same log out, restart etc and nothing. Obviously 17.1.1 as it calls out so many cools fixes for music 🤣

Same with me….. This bug is infuriating….. I am paying for Apple Music and it wont work….. I’ve tried everything from restarting to factory settings to reinstalling app….. The sales people at Apple are not software engineers so they don’t understand…… It’s kind of funny when you ask them basic questions about products and they have no idea, yet, so confident with their answers….lol. Honestly, I think Apple did this to older iPads on purpose to force purchasing a newer iPad……. Last year, I updated my iPhone X, the next day, it went into a restart cycle and never worked again….. Apple will do this to older devices that are on their last update cycle…… Forcing you to purchase a newer product. I don’t think they even care about fixing this bug…….it’s been over a month….. O yea, the person whom said delete your old playlist and then duplicate it and blah blah blah…….Yea, that doesn’t work…… I don’t even have a playlist to delete…..lol. My Apple Watch with cellular only lasts for 5-6 hours…..because the battery is so small, and software bug drains battery….Apple changed their updating framework, last year…..and it turned out to be the wrong move…… Steve Jobs would never allow faulty software to the market……It’s kind of humorous….The only time i purchase new devices is when an update destroys my current device….Lastly, is anyone else disappointed in the raising of subscription prices right after a global epidemic? I was going to try Apple Arcade for $4.99 a month……the next day it’s gone up 50%…….They don’t offer good deals for students besides Apple Music….I’m very disappointed with Apple as of late…..

Well said. Is it possible to erase my iPad, and reinstall from a previous backup prior to when I updated iOS 17.1.1 ?? (This iPad is wall mounted and dedicated solely to playing music through my HEOS system.)

Though helpful I am sure, but vague. You say DUPLICATE your play list in Music. In iTunes? Do you mean only one specific playlist or the entire playlist library? The reason I ask this is because any playlist I go to on my ipad will freeze after playing a few songs. Can't see how Duplicating one playlist will fix the entire library and stop freezing.

There appear to be missing pieces to your solution.

I’m having all kinds of issues trying to get into my music library on my Gen. 6 Ipad. Mine started today (11/21/2023). First thing, the music library loads fine until I go into my list of songs and try a shuffle to listen. Then all of a sudden all my music covers disappear and I can’t get the track that is playing to stop. I have to shut down the app. I have turned off my Ipad and gone into the music app again and am still having issues. Doesn’t matter what aspect of my music library I go into whether it be under Artists, Albums, Songs, etc., not everything lists as if it’s not loading properly. I wish Apple would be a bit more thorough when putting out an update - like TEST every application on every type of device before rolling it out please !!!

I see others have figured a way around it. But their post was also removed as well. Bottom line for me. I updated my iPad to a new experimental OS Apple has offered. If you figure it out it works fine for me now. If I post the actual name they will remove my post again. Good Luck Folks. I will not forget this Apple.

Likewise, as soon as I downloaded iPadOS 17.1.1, I have been unable to listen to my Apple Playlists in my iPad due to constant “freezing”. I have no problem listening to my Apple Playlists on my iPhone operating on 17.1.1.

I’ve backed off from considering my next laptop from being a MacBook because of this. Apple quality and support has always been top notch but this is very disappointing. I will probably look elsewhere for a laptop and may be moving my Music to Spotify.

Easy solution, but Apple removed my post?!? No idea what the big deal is, hiding the fix from everyone? Why would that be a secret? I tried something that was mentioned in other posts and it worked. Hopefully others can figure it out, or Apple can get their act together. We consumers are paying big $ for the iPads and music subscriptions. We deserve better.

Same issues here. 6th gen iPad. Kind of mind boggling more people aren’t discussing this, outside of these community boards. AM is one of Apple’s MAJOR apps, and it’s basically unusable. Imagine if Spotify went down for a month? Or Disney+ or HBO Max?