Level 2

197 points

iPhone 15 won't allow incoming calls to ring through

I bought a new iPhone 15 a couple weeks ago and was wondering why I wasn't getting any phone calls. I discovered that the phone isn't ringing when I receive a call. It's not on mute, and I have the ringer volume turned up. I AM confused about this new Focus > Do Not Disturb function, though. I have it set to "None Silenced" for both People and Apps, but it was just a guess as to how to set it up.

I am getting an alert after the caller leaves a voicemail, but no ringtone for the call.

Is there anything else I should be checking as to why this is happening?

Thanks,

Lloyd

iPhone 15 Plus

Posted on Nov 7, 2023 2:24 PM

Top-ranking reply

marinafromsilverthorne

Level 1

19 points

Posted on Jul 26, 2024 8:43 AM

I spent a lot of time on the phone with Apple Support. We did not find a problem in the phone or setting. Ultimately, following the disconnect the wifi calling thread, we determined that one of my wifi routers (a Netgear Nighthawk) was not playing nice. Changing to a different wifi router (the one provided by xfinity) fixed the problem. Today, I missed a call again (no ring, straight to voice mail), and found that the phone had connected to the NetGear again. Maybe this info will help others.

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38 replies

Fricsan

Level 1

8 points

Dec 1, 2024 5:41 PM in response to DMSW

Thank God! It's working now. Thanks a lot...

SmacNoho

Level 1

12 points

Dec 13, 2024 7:54 AM in response to philip_

This fixed my problem. It's now December. C'mon Apple, what's the delay?

How much of your customer's time and goodwill are you willing to lose?

L20B

Level 1

14 points

Jan 14, 2025 3:36 AM in response to rudolf134

This seems to have worked for me. Thank you!

Jan 31, 2025 9:01 PM in response to Lloyd Lathrop

My iPhone15 doesn’t ring for non contact callers but can receive voice mails. Have checked the obvious things. I did drop the phone a little bit ago. And I’m not very tec savvy

Mar 15, 2025 7:10 AM in response to Lloyd Lathrop

iPhone 15 pro max doesn’t ring on messenger,

Mar 17, 2025 11:55 AM in response to Maryhm1

How do I get my IPhone 15 to ring if callers aren’t in my contacts

DMSW

Level 1

8 points

Sep 26, 2024 1:15 PM in response to Lloyd Lathrop

Check above your volume buttons. There's a switch (that mutes your ringer). If you see the color orange, then your phone is muted. Flick the switch. Your phone should ring.

C_L3ah

Level 1

8 points

Oct 15, 2024 10:28 AM in response to Lloyd Lathrop

I fixed it. It’s set as BANNER

fixed for the bfs phone too.

settings>phone>incoming calls> FULL SCREEN.

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iPhone 15 won't allow incoming calls to ring through