Music app not working on iPad / iPadOS 17

When I open the Music app on my iPad most of the time it doesn’t work. It hangs at Listen Now with a loading screen. It doesn’t matter if I change to browse, or go into my library, the app is broken. If it does happen to work it will freeze after playing a few songs. Force closing doesn’t work, and a facto reset didn’t work either. I know my 6th gen iPad is on the older side, but all other apps work fine; it’s just the Music app that does this. Any suggestions?

iPad, iPadOS 17

Posted on Nov 9, 2023 12:16 PM

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Posted on Nov 26, 2023 3:04 PM

A work around… turn off connect Automatically and Ask in airplay and set it to never. Worked for me but when it stops a hard close on music fixes it again. It’s the auto connect that is hanging it I believe.


This started happening right after 17 and I noticed the pop up for HomePod connecting and everything freezes. Turning that off fixed it at least temporarily for me.

42 replies

Dec 6, 2023 6:09 AM in response to IronMan82

Also 6th gen iPad. I only need the app to play music I have input from cd’s or conversions to digital from vinyl. That represents 99% of my music. The 1% is music I purchased from the store. So I have no need or desire to stream music. Just want to play music that I have downloaded to the device and it won’t do that. What is it trying to load? If I get it to play a song, can’t pause, advance to next song, stop playing, etc. and then when I close the app, it takes 10 seconds to stop playing the song. I have uninstalled iTunes from a Windows 11 pc, erased my iPad, only to find the problem is Apple.

Nov 12, 2023 1:57 PM in response to IronMan82

I have been having the same issue I have deleted the app more than twice. I have reset my iPad (9th generation) back to factory settings more than twice and it does not give me the option to delete the 17 update and it’s still doing the stalling when it plays music or if I search for a song . I’m almost at the point where I want to cancel my Apple Music . I got an update from apple communications the other day when I spoke with apple support and nothing has changed at all.


Nov 30, 2023 11:46 AM in response to IronMan82

Yes, same problem. But much of the time I open the app and the music I've downloaded shows up as the titles, but nothing else. Can't play them. So I hard close the app (a couple times, usually) and then they all show up and I can play the songs I've loaded on my iPad. But again, sometimes it just hangs after a song. I hit "pause" and it does nothing. It's very annoying. Anyone at Apple working on this?

Oh, NOT a subscriber to Apple Music. I just want to have my own music that I've loaded and play it.

Dec 23, 2023 6:09 PM in response to IronMan82

Crazy problem. Music app commandeers the iPad without me using it or selecting anything and plays the last played song sporadically but usually at 4 am. If I mute/pause it unmutes, if I turn sound down it immediately turns vol up full. While I’m turning the vol down it’s cranking it back up. There’s no way to control it or stop it so I had to delete the app. Tried reloading the app, same problem. IPad 17.1.2 iPad Pro (12.9-inch) (3rd generation)

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Music app not working on iPad / iPadOS 17

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