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Music app not working on iPad / iPadOS 17

When I open the Music app on my iPad most of the time it doesn’t work. It hangs at Listen Now with a loading screen. It doesn’t matter if I change to browse, or go into my library, the app is broken. If it does happen to work it will freeze after playing a few songs. Force closing doesn’t work, and a facto reset didn’t work either. I know my 6th gen iPad is on the older side, but all other apps work fine; it’s just the Music app that does this. Any suggestions?

iPad, iPadOS 17

Posted on Nov 9, 2023 12:16 PM

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Posted on Dec 3, 2023 2:19 PM

UPDATE 12-3-2023: Just an update since so many others are interested. After replying the first time to this thread I've been going back and forth with Apple support on this issue. Eventually they had a sr. advisor call and work with me. They had me screen-record what is happening and also generate and send to them some iPad system logs captured while the issue was occurring. I was told they would send these to a software engineering team to investigate. A few day later (today) I get a callback telling me that Apple acknowledges and is aware of the issue.


Now they are working to track down the root cause (possibly more than one), address the bug, and include in a future iPadOS update as soon as they can. That could be in update 17.1.3 or it could be in a later update, it all depends on how quickly they're able to get to the root, engineer a fix, test the fix.


The one positive here is they seemed to at least acknowledge that there is a bug related to iPadOS 17 combined with the iPad Music app. As noted by someone else on this thread, Music app for other apple device operating systems (iOS, MacOS) doesn't seem to be affected. Fingers crossed for a quick solve. 🙏🏽


42 replies

Music app not working on iPad / iPadOS 17

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