iPhone keeps asking for Outlook password

I think it's more a Microsoft problem than a Mac one. I have the same problem, but only with my two Microsoft email accounts. Been going on, off and on, for years, but only with the Outlook/Microsoft accounts. No such problem with my Mac email or Gmail or Yahoo accounts. (Yeah, I have way too many email accounts!)

There's no updated EULA or anything I can tell. Also this has been happening every morning since updating to IOS 17.1.1. I doubt MS is updating the EULA or terms every morning.

There's no way to manually enter the password into the mail app. As soon as I click on the update password field, it instantly takes me to an Outlook web site to log in. When I log on to Outlook, when I go back there - there's no option to update password - the link and field is gone in the native IOS mail app. My guess is they are storing an API key or something in lieu of a username/password. Its this function that is NOT working in IOS 17 latest update. I would hope Apple would be working on this.

As someone else suggested I will be testing manual setup. IMHO if I use manual setup - it should allow me to change the password any time I want.

and the really annoying thing was that when I deleted and added my MS mail account back in, I have authenticator 2FA on my mail account so I had to leave settings to get the code from authenticator app. And when I went back to Settings, the screen had jumped from the “enter your code” screen to the “upgrade your ios” screen. I could not enter my authenticator code until I updated ios. And my mail and my husband’s MS mail are still both messed up.

Actually it was deleting the Exchange account and redo as Outlook account. Apologies….

Hi! It keeps happening to me too now for about a week and I am on the latest 16 version, I won't upgrade to 17 until the all the bugs are fixed and other problems. I also deleted the account and added it back with not luck.

So far this has worked.

I was getting those password request all the time after the update. Today it suddenly started saying “wrong password” and couldn’t log in at all.

i deleted my exchange accounts and set them up again as “other”. So far it’s been good.

hope this works for you also

My email has been driving me bananas doing this for a week, since installing updates on my iPad and iPhone 12. Pop ups for a password every few seconds. Finally fixed it today: first change your password on another device in Microsoft email and write it down, then on your own device in settings, go to mail, then accounts and click on the hotmail account and turn it off on the list below. Then click on the email address at the top, delete the password and put in the new one, press return and save it. Go back to the list beneath the account and turn it back on.

In your email when the password box pops up use auto fill to put in the new password from your settings. Fingers crossed it works for you. Btw it took a while for the device to update so I turned it off and left it for a bit, all fine now 🤞🤞🤞

Same problem for Mail app on all my iOS 17.1.1 devices for both exchange and outlook protocols. Mail on my Mac works fine.

As a work around I had to install iOS Outlook app to access email, contacts etc.

Hope Apple fixes this soon 🙏

It's not just an IOS 17 issue. My iPhone is using 15.8 and my wife's is on 16.7 and both are doing this. Most times I get the re-install password issue. Sometimes it indicates a failure to connect to server or some other error. When that happens I close the app then reopen it to connect. Then it works for a while, but not long.

Adding my voice, hopefully this issue will get some attention as more and more people share.

This is happening to me on my 13 Pro (now v17.1.1) and on my ipad mini (now v15.8). But, I am not having trouble on my laptop, a non-apple product. I started getting the irritating prompts a few days ago, which made me look to see if I had updates which hadn't installed automatically. There were two on my iphone and one on my ipad, even though I have automatic updates turned on. I have tried deleting the email account from my phone and adding it back and issue still occurs. another suggestion was something about toggling the mail button, rebooting phone ... tried them all, no success.

I was having the same issue where I am prompted for PW constantly. I have IPhone 13 pro max & IOS 17.1.1.

Probably jinxing it but I went to settings - mail - privacy protection... unchecked "protect mail activity"

Works for now 🤞

I've tried all the solutions here except Edge. I'm not downloading another app to cover their bug. None have worked for me. They stop for a short time, then right back to every 5 minutes. Incredibly frustrating!!

Bud in PA wrote:

It seems that since updating to iOS 17.1.1 my iPhone 12 Pro keeps asking for my outlook.com email password. I have deleted and recreated the account and rebooted my iPhone but the issue continues. I also deleted the account and re-recreated it as an exchange account (still using the outlook.com address). No help. Any help is appreciated. This is also happening on my iPad running ipados 17.1.1.

Sounds like a Microsoft issue, report it to them.

If you're using apple mail app or a 3rd party app, you'll probably need to use app specific password to access the account.

You can use Outlook mail and only need to authenticate once when you add the account.

Good luck! Accepted it every time - going on 6 days now.

It’s not a Microsoft problem because the problem also exists with gmail. I have the same problem with Hotmail and gmail accounts. The internet is full of people asking the same question for both.