iPhone keeps asking for Outlook password

It seems that since updating to iOS 17.1.1 my iPhone 12 Pro keeps asking for my outlook.com email password. I have deleted and recreated the account and rebooted my iPhone but the issue continues. I also deleted the account and re-recreated it as an exchange account (still using the outlook.com address). No help. Any help is appreciated. This is also happening on my iPad running ipados 17.1.1.


[Re-Titled by Moderator]

iPhone 12 Pro

Posted on Nov 10, 2023 7:39 AM

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Posted on Feb 26, 2024 4:50 PM

After reading the link about basic authentication I found a solution. I removed the account and setup 2 factor authentication for my email account (office 365). Then login using outlook account type NOT MS Exchange account and use MS authenticator app to setup the account on my iphone. Per the apple article basic authentication is being removed for security reasons and rightfully so. This will continue to get worse as apple does not intend to apply a fix for basic authentication but instead make it unsupported.

283 replies

Nov 10, 2023 10:08 AM in response to Bud in PA

Bud in PA wrote:

It seems that since updating to iOS 17.1.1 my iPhone 12 Pro keeps asking for my outlook.com email password. I have deleted and recreated the account and rebooted my iPhone but the issue continues. I also deleted the account and re-recreated it as an exchange account (still using the outlook.com address). No help. Any help is appreciated. This is also happening on my iPad running ipados 17.1.1.

Sounds like a Microsoft issue, report it to them.

If you're using apple mail app or a 3rd party app, you'll probably need to use app specific password to access the account.

You can use Outlook mail and only need to authenticate once when you add the account.

Nov 17, 2023 1:53 AM in response to Bud in PA

RESOLVED for me, anyway (read below)! Ok...this drove me absolutely nuts! My 14 Pro Max was replaced under warranty...a phone I had not updated since it was new a year ago (sorry but if it ain't broke I'm not updating and even if it is, I think 5 times before updating-too many times features are lost in updates!!!). I love how we are told it is a hotmail/Microsoft issue...that is completely wrong...none of my older iphones have problems...they are not on ios17xxx@! I don't like having to install apps that I don't plan to use just to fix problems, but in this case I did. I have 8 different hotmail accounts and every time I would open the mail app on my iPhone it would blow up with re-enter password prompts TWICE for each of them!!! I would hit cancel on each and they would pop up again for each. Ok, here's what worked for me:


(iPhone 14 Pro Max running IOS 17.0.1)

1) SETTINGS --> GENERAL --> TRANSFER OR RESET IPHONE --> RESET --> RESET NETWORK SETTINGS

2) Install EDGE from App Store, add hotmail accounts in EDGE; checking 'stay logged in on this device' for each

3) SETTINGS --> MAIL --> ACCOUNTS --> re enter passwords for each affected account.

4) Tested, all working fine.

5) Delete EDGE app.


All working fine since...why, I am not sure?! (crossing my fingers)

I hope this helps someone else.

Good Luck All!

Jan 28, 2024 8:11 AM in response to Sup_Traste

It turned out that the password request came back on my Ipad about 24 hours after I had it fixed by turning off "Mail" in the settings for the Exchange account, rebooted and turned on "Mail" again.


So now I deactivated the Exchange account, and added my outlook.com mail as an Outlook.com account on the apple mail app instead (as I had successfully on my Iphone) and it has worked on the Ipad as well so far.

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iPhone keeps asking for Outlook password

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