iPhone keeps asking for Outlook password

Did not work for me, that is entering password in Settings. Also did not work for those that removed account entirely and then added account.

Really strange how different fixes are working for some but not others.

Keep the ideas coming, it is driving me nuts.

I have done both a network reset and remove and adding email account but neither has worked. It seems to only occur if the phone has been asleep for a period of time. When waking, it asks for the outlook password even before opening any apps.

I have done that numerous times, it works for a day then I'm asked again to enter the password. This has been going on for 2 weeks now. Over and over again I enter the password, everything seems fine then the popup to enter my password resurfaces.

I’ve mentioned this before and it worked for me. Has anybody tried installing Edge and login with your account there as well?

My setup

iOS Mail: Outlook account

Authenticator: Microsoft Authenticator

Edge: logged in with Outlook account.

It queried me a couple of times and I haven’t had it happen again.

Same here, I have done the following:

1) Re-input the password several times. It works for a half a day and stops working asking for the password.

2) deleted the accounts (my live and hotmail accounts both the same issue), rebooted my iphone and recreated them. Same issue.

3) Contacted Microsoft, spent about an hour with them. It is not MS issue. IT IS APPLE ISSUE, once more apple creates update without proper testing and creates more problem.

Please stop saying it MS issue, it is the new update. Both my iphone and IPAD have the same issue.

Exactly it's the same, as outlook.com is one of the email providers listed they should be updated with the latest IOS not the contrary. Having said that when I used to use outlook I solved the problem changing the password

I would agree with that, but MSFT has the option to remove passwords and the issue is still the same, and only after updating… Other MSFT services haven’t had issues (Xbox in my case).

would you say it is still on them? 🤔

I was having the same issue where I am prompted for PW constantly. I have IPhone 13 pro max & IOS 17.1.1.

Probably jinxing it but I went to settings - mail - privacy protection... unchecked "protect mail activity"

Sender will know if u opened email.

Works for now 🤞

I am having the same problem. I have 16.7.2 I have done everything but Edge and I would hope Apple would look t this community board and make a fix. This is definitely an Apple error. No issues with Oulook on HP computer.UGH

I tried deleting network settings and also re-adding the account, as well as signing in on safari with ‘remember me’ option. None of them worked for staying logged in.

here are the options that did work for me

1) downloading official outlook email app from iOS store. Be aware that there are Microsoft ads you would need a subscription to remove

2) Adding the account as “other” in the mail app. You will need to have an “app” password for your outlook account, especially if you are using MFA. Here are the IMAP settings for getting it working

Incoming Mail Server

Host Name: outlook.office365.com

Username: <email address>

Password: <app password>

Outgoing Mail Server

Host Name: smtp-mail.outlook.com

Username: <email>

Password: <app password>

Are there any experts out there I think this Is a HACK, can anyone from apple confirm this??

the popup message asks to enter the password, and when you re enter (the saved) password you are typing in your password to an unknown APP ?? is this possible??

Hey just wanted to reply here. It’s definitely a new update issue with iOS and not Microsoft. It seems to be effecting just outlook emails. However when it’s requesting emails for the outlook/Hotmail emails Yahoo etc. don’t load newer emails as well. It requests the passwords multiple times a day ever since the latest iOS update.

I have the same issue but don’t have the outlook app installed my phone. I wanted to make note of that just in case that’s helpful to know for those here that can solve problems with iPhones and are always sharing the solution here in discussions hope it help. Thank everyone!

FYI this is not a 17.1.1 issue because I just checked, and I have not yet updated to that version on my iPhone 15. But a few weeks ago I started getting the pop-ups prompting me for my password on Outlook. Whenever I’m prompted for my password and go to the email settings, the password field is blank and says the account needs to be “verified” so I have to put the password in there every time. I could hit cancel and my email is still updated, but it’s annoying to have that pop up all the time.

If anyone was in the computer industry about 20 years ago they will know this is not new for Microsoft. The good old adopt, enhance and extinguish. Basically, get all the hotmail and Outlook.com users, add enhancements to their protocol to where only Edge and their Outlook app work and cause any regular email app to stop working (extinguish). This game has been played for years in the internet protocols and operating systems world.

installing Edge or switching to Outlook app is doing exactly what they want you to do. Problem then is when updates to those apps don’t work with non-Microsoft accounts.

And blaming someone other than them (Microsoft) is the cherry on top.