iPhone keeps asking for Outlook password

I don't use the mail app. I go unto the outlook website with chrome and check my email there. I have the same message popping up on my screen to enter my outlook password in settings. I went to settings > contacts > accounts > outlook. It said my password needed to be reauthorized. I entered it in and the messaged doesn't pop up anymore

Actually it was deleting the Exchange account and redo as Outlook account. Apologies….

I’ve mentioned this before and it worked for me. Has anybody tried installing Edge and login with your account there as well?

My setup

iOS Mail: Outlook account

Authenticator: Microsoft Authenticator

Edge: logged in with Outlook account.

It queried me a couple of times and I haven’t had it happen again.

Shoot! I thought this was the silver bullet for everyone.

I spent a bunch of time on the phone with Apple Support. After hours and hours, they finally had me send a diagnostic to them which an engineer reviewed and picked out 3 apps (two of which I had no idea were considered to be antivirus). The only thing I can suggest is that you have them do the same. Maybe you have similar apps that are considered to be antivirus and dont know it

Best of luck...

I'm currently using an iPhone 13 Pro Max running iOS 16.6.1. I setup two email accounts on my iphone when I purchased the phone in early 2022: Gmail & Outlook; both email accounts were setup to use the Microsoft Authenticator. Subsequent to adding the email accounts to the Microsoft Authenticator, my Outlook email account was setup as passwordless.

I've had no problems using iPhone mail until Nov 11, 2023. At that time, my Outlook email account would not refresh with newer emails. A message at the bottom of the screen says "Account Error: Outlook. Details...".

When I click on "Details...", I get the pop-up "Cannot Get Mail" "No password provided for 'Outlook'".

When I click "Settings", it takes me to the "Outlook" screen which says "Account not Authenticated".

When I click the link "Re-enter Password" it takes me to the Microsoft Authenticator, which, after authenticating, does not resolve the problem. I'm back where I started.

Just today, I installed the Microsoft Outlook app from the iPhone App Store. Using the Microsoft Outlook app, I now receive all of my Outlook email.

I guess using the Microsoft app will be my "work-around" until Apple can solve this issue.

I too had this issue, which I was able to search for the solution. Aside from the frequent prompt of asking for password, my name on the settings was grayed out and was basically frozen. I cannot even make any changes at all and I got worried. I thought my phone was being hacked. I searched several threads and found this solution and it finally worked that resolved both issues. What a relief! I hope it works for you and the rest as well.

Check restrictions -> tap Settings -> Screen Time -> Content & Privacy -> scroll to Allow Changes

or just turn off the Content & Privacy

i did a network reset and is working for now

I downloaded outlook the app until they roll out an update. It’s annoying entering my password multiple times a day literally

I solved the problem changing the email account password, not sure it'll work also for you

Downloading Edge and logging in through the app, then deleting the app worked!! Maybe Microsoft needs to verify a valid EMIE or something security wise to help with hacking issues at the backend?

In a chat, Apple Support directed me to delete my Outlook account then reinstall it. Several hours now, with Outlook mail flowing well.

SE3, iOS 17.3

Same problem for Mail app on all my iOS 17.1.1 devices for both exchange and outlook protocols. Mail on my Mac works fine.

As a work around I had to install iOS Outlook app to access email, contacts etc.

Hope Apple fixes this soon 🙏

Same here. Someone said to download Edge and sign in from there. Actually, no need to download Edge. Use any browser, sign in to your Outlook.com account and be sure to answer all prompts of “keep me logged in on this device” or similar with yes.

Here is what I did to solve the problem go to settings open up Mail tap accounts, then tap the account that’s giving you the prompt. It should then ask you for your Microsoft password for that account. Enter your password and that should do it. It appears every time you do an update it logs you out of your Microsoft account so you have to reenter your password.

Here is what I did to solve the problem go to settings open up Mail tap accounts, then tap the account that’s giving you the prompt. It should then ask you for your Microsoft password for that account. Enter your password and that should do it. It appears every time you do an update it logs you out of your Microsoft account so you have to reenter your password.

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