iPhone keeps asking for Outlook password

I am having this issue on multiple devices, and have 5 outlook accounts doing this on both - doesn't matter if I re-enter the password, it loses it a few hours later. Has anyone actually officially reported this to Apple? Because there is clearly no "hack" or quick fix for this. I have tried every trick in this thread over the past week and none of them work.

This is exactly what happened with the search bar that keeps disappearing on Google. Apple refused to take responsibility for it even after I called them. Still hasn’t been fixed. They pointed their fingers at Google. But it was immediately after Apple’s update. I hope we get someone from Apple to address this Outlook issue. Once again, nothing has been done. Is this a hack?

I'm having the same issue but haven't updated to IOS 17.1.1 as of yet. This just recently started over the last week and the password constantly is asked to re-enter even though I've already entered. I've deleted and re-created the account, changed / updated the password, power reset my iPhone but still will NOT keep the password on iPhone. This doesn't seem to impact Outlook on any other devices (Windows) but only iPhone. Can you clarify why Apple Support believes this is a Microsoft issue? It seems like a connector issue with iPhone to Microsoft Outlook but not sure how that connection between Outlook and iPhone is established and maintained. Any thoughts?

Thanks but not sure what you mean by "recreate account using other option". I've deleted the account in iphone and recreated via the settings and still getting this issue multiple times per day. Is there another option/method that can be used? Thanks

Well I have a solution that seems to work just fine. I deleted the exchange accounts and recreated as the "Outlook.Com" option in mail. No issues anymore and everything is syncing just fine with my 7 other devices (2 iPhones, 3 Macs and 2 P.C.'s). Hope this helps some of you as well.

I have the iPhone 15 Pro Max as well and not only does it keep asking for the email password, but it is also very hot when charging without a cover on...cord and wireless charging. Please fix this Apple. :)

It's not. As many others mentioned, this started happening after the update to 17.1.1.

Also suggesting Outlook instead of Apple Mail app is a workaround, not a solution.

I've been using Apple Mail for years and it only became a problem after the update

This is the only solution that has worked.

From an earlier poster.

"Adding the account as “other” in the (Apple) mail app.

Incoming Mail Server

Host Name: outlook.office365.com

Username: <email address>

Password: <app password>

Outgoing Mail Server

Host Name: smtp-mail.outlook.com

Username: <email>

Password: <app password>"

Same problem here. It’s constant. I’ve deleted and added fresh. I’ve created new app passwords on Microsoft account. I’ve done every possible workaround that usually works. The failure rate is 100% for over 20 attempts and repeated attempts to solve issue.

This is a big problem for iPhone and is a new problem. I hope they fix it soon. The fact that my iPhone forgets my Oulook password when my Mac and other devices don’t is a major reason to give up on Apple. Please fix the problem.

My suspicion is that the accounts are being logged off because there are new Terms & Conditions for Outlook.

Installing the Outlook app, or logging into outlook.com (via web browser - safari, edge, chrome,...) requires acceptance of the new Terms. Once the new Terms have been accepted, the password can be re-entered in the Mail app, and the account should stay logged in.

Whether this is Microsoft's or Apple's fault... take your pick.

My wife is on 16.7 - she has this issue. I'm on 17.1.1 - I don't.

She only accesses her outlook mail using the native Mail app.

I use outlook.com along with Outlook 365 (on PC) as well as the iPhone Mail App.

I just logged into her outlook.com account on my PC browser, and indeed, there were new Terms to accept.

I then went into Settings -> Mail -> Accounts -> Outlook -> Re-Enter Password

I'm confident the account will stick because I did this with another family member a few days ago - not to mention my own phone never having had this issue because I presumably accepted the terms right away on another platform. Maybe someone else can try and confirm?

I just tried the browser EULA thing and sure enough, there’s a new agreement to agree to at Outlook. I had to go to a browser and log off and back on Outlook to get the new agreement. We’ll see, but sounds logical and promising.

I've set up the email account manually on her iphone which is 17.1.1. Its working normally for now. Will know tomorrow morning if password becomes invalidated somehow. Her ipad is still 16 and works fine with her same outlook.com email account - never prompted to enter password or accept a new EULA. For now left it as is.

Ok, I had to login to the online version with my browser to accept the new outlook agreement. I then logged out and closed down my browser and went back to Apple mail app and it seems to be working so far. Will know for sure tomorrow morning.