iPhone keeps asking for Outlook password

I cannot change my Outlook password on my ios 16 iPhone 13 plus and my password works just fine on my PC. This has never happened before until I just changed my password on my PC where it should just synch on my phone and certaily work when I manually type in the correct one. I just keep getting that annoying message that says I need to sign in. If your going to update your software why isn't this taken care of as this is a game changer on the anger barometer for me!!

(Jan 08, 2024) I have been prompted by Outlook to "sign in" for years and I just ignore it and everything worked fine - until now. I have iPhone 12 ProMax and regardless of the iOS, this always comes up and has never been a problem. BUT NOW it tells me to "Please sign in to your IMAP account". I have tried doing this a dozen times and even though my password is correct, it still won't let me sign in. I cannot access my email or send email on my phone anymore using Outlook. What ****** me off is this only started a few days ago (the IMAP message). Anyone else get this specific message?

I updated to 17.3 this AM, immediately started getting password requests from my Outlook-Exchange account. As above I Entered Mail in apps, tapped on the account, retyped password, exited to Outlook account to see emails missed since iOS update.

Thanks for your suggestions and community participation.

I am on 16.5 and this is happening to me. It suddenly started without having made any changes or updates to my IOS Device. I am neither a fan boy of Apple or Microsoft. I have not changed my Outlook password. It remains as is and works perfectly in Outlook on my PC. I type in the proper password on my IOS Mail App and it just comes right back. I personally think this is two conglomerate Tech Giants messing with each other and refusing to play well together or forcing people to move to their apps so they can collect more data on you. I personally am sick of the big tech companies believing because you use their products that gives them the right to own you and your data. It's not like they are giving their products away for free.

It is exceptionally annoying.

I solved this issue where the Microsoft account was set up in apple mail by adding the account again in iOS settings but this time adding it as an outlook email account type rather than a Microsoft exchange account.

I wrote earlier of update to 17.3 and refreshing account settings in the Mail app.

That worked fine until it didn’t. Less than 12hours and back to requests for Outlook password every 10 seconds.

Back to this forum for advice. My how the page count has grown here, overnight!

Don’t want Edge or another app to fix something that shouldn’t be broken.

Have used the Network Reset with success this time. Hooray for that.

Agree with others here that the big kid’s cannot play well together in the mighty tech sandbox. Probably never will. It will always be a case of ‘mine is superior to yours’. Unfortunately they continue to evolve away from ‘customer service’. It is almost extinct I think.

I started to have this issue two days ago on my trusted Iphone SE 1gen (iOS 15.8) and Ipad Air (iPadOS 17.2). Constant requests to enter the "right" outlook.com password, but when I do it's not accepted, and the mail app is not updating with new emails. Both phone and iPad have outlook.com on the Apple mail app as Exchange accounts, which is what Microsoft recommends: https://support.microsoft.com/en-us/office/set-up-an-outlook-account-on-the-ios-mail-app-7e5b180f-bc8f-45cc-8da1-5cefc1e633d1

This new behaviour was not connected with me doing any recent iOS or iPadOS updates. My Macbook that also has outlook.com on apple mail app as Exchange account did not have any problems.

On my Ipad I tried to just turn off "Mail" in the account settings, shut down iPad and reboot, turned on "Mail" again, and this fixed the issue so far.

Did exctly the same on the phone, but it did not help. Then I deleted the mail account, turned off the phone and rebooted, and added the Exchange account again, but that did not fix it either. Tried a couple of more times to just turn off and on "Mail" in the settings, did not help.

Finally I deleted the Exchange account and added an Outlook.com account instead, and that seems to have fixed it on the phone.

Does anyone know if there is any drawbacks on having the account as an Outlook.com account instead of an Exchange account?

(Sorry about double posting, this first ended up in the middle of the thread which was not my intension, the previous post from me can be deleted)

Ok everyone...I have tried just about every instruction written in this thread to fix the problem. NOTHING has worked. HOWEVER, what I did learn (by pure guessing) was that my IMAP user name was somehow incorrect. I never had a problem with my Outlook on my iPhone for years until a few weeks ago and then, all of a sudden, it stopped working. It kept asking for my correct user name or password (all of with were correct). It turns out the IMAP user name - which is supposed to be your email address - isn't. I deleted the part of my email address from the @ onward and used only the part of my email address to the left of the @ for the IMAP user name. And guess what? THAT fixed the problem! I went through so much angst over this JUST to learn - by random chance - that this was the only problem. Why it got messed up in the first place, I do not know. BUT IT WORKS NOW!

Is this an Apple or MS issue.

iOS mail suddenly decides my Outlook.com password is wrong.

either Apple or MS must have changed something. But which is it?

I have an Exchange account working fine it’s just the Outlook.com one that has the issue.

JustWilliamagain - I went through this for hours and tried many of the responses on this thread. Non worked for me. However, long story short, in your Outlook account, go to the settings and check your IMAP login. If it is just as your email address is - change that. My email address for IMAP login was shown to be ****@myemail.com BUT when I removed all but the stuff to the left of the ampersand (@), and including the @, it fixed the issue. I don't know why it got messed up in the first place, but this fixed the issue. It was a complete hack that I figured this out.

Same here for the last few days with all my Outlook accounts. Thinking passwords out of date, changed all passwords to Apple complex ones now stored on password manager, thought it was MS changing login from login.live.com to account.login.live.com, added both in passwords, not this either, even prompted when mail going into settings, weird. Have re-added in email accounts, not that. Tempted to remove my outlook accounts and re-add but people have said that doesn’t work either. Have been abroad so checks I had connected to home country in vpn just in case it was a security issue not that. Have reported to Apple. Annoyingly if facial recognition fails (not looking) when prompted for passwd going into passwords store the whole thing stops and have to cancel the password prompt to enjoy it another time. Still waiting for an answer but 17.1.1 might have been the trigger for this or just that the upgrade happened. Don’t get me going on text editing “improvements” I can’t select any point in a word to position the cursor anymore without selecting a whole word or Linton g somewhere else and moving the pipe where I want it. Apple, sort it out please, basic features are degrading again!!

It turned out that the password request came back on my Ipad about 24 hours after I had it fixed by turning off "Mail" in the settings for the Exchange account, rebooted and turned on "Mail" again.

So now I deactivated the Exchange account, and added my outlook.com mail as an Outlook.com account on the apple mail app instead (as I had successfully on my Iphone) and it has worked on the Ipad as well so far.

So Bleeping Computer has this. Microsoft investigating issue that arose Jan 23/24 related to signing into their mail..

This would be that day after 17.3. All very coincidental. At least some one is investigating.

https://www.bleepingcomputer.com/news/microsoft/microsoft-says-outlook-apps-cant-connect-to-outlookcom/

It is a start.

I have now deleted each account that complained after ensuring I had the correct password in the passwords store, the re added the account using Outlook as the email provider selection.

seems ok for now. Tested it with one and waited a day. Only the ones I hadn’t done complained. I seem to have had to do this about 5 years ago to the exchange selection. Shame that large companies can’t partner to make this seamless.

I too had this issue, which I was able to search for the solution. Aside from the frequent prompt of asking for password, my name on the settings was grayed out and was basically frozen. I cannot even make any changes at all and I got worried. I thought my phone was being hacked. I searched several threads and found this solution and it finally worked that resolved both issues. What a relief! I hope it works for you and the rest as well.

Check restrictions -> tap Settings -> Screen Time -> Content & Privacy -> scroll to Allow Changes

or just turn off the Content & Privacy