Level 1

23 points

Email account problem with Mail app after update

My primary email address stopped sending mail using the Mail app on both my iPads and my iPhone after the iOS 17.1 update. I could still receive emails from that account, but not send. This is not an exchange account, just a regular email account from my ISP, using IMAP protocol. No iCloud.

I tried deleting the account on one of the iPads and then rentering it as a new account, using settings provided by my ISP. I was able to send email again on the iPad, but the email account only syncs up with the Inbox. All other folders, including archived messages, are missing on the iPad. Updating to iOS 17.1.1 has made no difference.

Everything works fine on my desktop (running the latest Sonoma) and my laptop (running an older OS), but I use Thunderbird for that particular account on those two Macs.

After the fiasco with the iPad, I decided to leave the other two mobile devices alone for now.

So how do I get the mobile Mail app to sync up with my IMAP account and show the rest of my account's folders?

iPad Air, iOS 12

Posted on Nov 12, 2023 1:45 PM

Top-ranking reply

Banjo

Level 1

4 points

Posted on Dec 31, 2023 3:02 PM

Last night I ran into issues when I was noticing my email lists were not updating across devices, so I opted to renew my email account in both my iPhone and iPad. Then I ran into an issue where I am putting in the right information to create a new account, but both devices Mail would default straight to a POP instead of giving me the option of choosing IMAP or POP.

This has never happened to me before.

So I called up my email service provider (because my email lookup was showing it was all correct on Apple's side) and with a technician, we went through all the steps. I couldn't force change the hosting server to be an IMAP from POP, and it would keep giving me errors that the POP account can't recognize the IMAP server (obviously...).

Then the tech gave me the instructions to put in a "wrong password" when I'm creating a new account. This triggered an error which then subsequently presented me with the two tab options to choose between IMAP or POP. This was the only way I was able to set up my email account as an IMAP with the latest OS update.

In regards to the passwords, I did not need to create an app specific password for my email account. Just needed to trigger an error to present the two options, which I think is a glitch.

Hope this helps for whomever may be having similar issues.

View in context

Similar questions

30 replies

Apr 9, 2024 4:01 AM in response to Emdeeh2

This latest update stopped accepting my college email which is where my game account that I have dedicated hours of play and more money than I’d like to admit will not let me back in. It says that my email is not a valid email but I know it is or was before this stupid update. I can go in and change the email if they are going to limit it but I want access to my account. How do I delete the latest update so that I can still get into my account?

Apr 9, 2024 4:13 AM in response to Jakesplace30

Jakesplace30 wrote:

This latest update stopped accepting my college email which is where my game account that I have dedicated hours of play and more money than I’d like to admit will not let me back in. It says that my email is not a valid email but I know it is or was before this stupid update. I can go in and change the email if they are going to limit it but I want access to my account. How do I delete the latest update so that I can still get into my account?

Rolling-back to an earlier version of iOS/iPadOS is not possible.

All System Updates are digitally signed by Apple - and can only be installed whilst the digital signatures remain valid. After release of a new iOS/iPadOS version, the immediately preceding version continues to be digitally signed by Apple - however, usually within a few days, Apple will revoke the digital certificate with which the earlier version is signed.

If Apps no longer work properly following update to a more recent version of the OS, you’ll need to seek assistance from the related App Developer - as only they can resolve issues with their App.

How to contact an app developer - Apple Support

May 16, 2024 10:38 AM in response to Emdeeh2

Now with the 17.5 I can't even get my mail to load. Has nothing to do with my Internet because now I'm at home and it still doesn't work even when I have restarted refresh played with settings. It doesn't matter how hard I try I can't get it to fixed. I'm so sick of these Apple updates never working. It always breaks something else!

Nov 12, 2023 4:57 PM in response to Emdeeh2

Many Mail Providers now use App-specific passwords for email. I have merely listed examples; this is not intended to be a definitive list.

Nov 19, 2023 9:45 AM in response to LotusPilot

How do you know for sure if your provider is one of those?

Nov 23, 2023 10:25 PM in response to Emdeeh2

ughhh

JuliPop

Level 1

15 points

Nov 27, 2023 11:54 AM in response to DKenn1

My iPhone 14 will not allow me to change this setting. Are there any other workarounds? It seems I'm even unable to go back to a previous version even though I've been backing up my phone regularly.

Emdeeh2 Author

Level 1

23 points

Dec 1, 2023 8:45 PM in response to CrabApple81

Just a followup on my original post. The issue with Mail remains and is unresolved. As best as I can tell, mobile Mail is treating my IMAP account almost as if it's a POP account. Very strange.

Dec 31, 2023 4:34 PM in response to Emdeeh2

I am unable to send or receive email. I was turned over to recovery, and I was supposed to hear from them today. I have not. Do you use iCloud email?

Dec 31, 2023 4:35 PM in response to Emdeeh2

Do you use iCloud email?

s1404

Level 1

8 points

Dec 31, 2023 5:43 PM in response to Emdeeh2

I cant get my outlook email to work since the 19th December. Can you help

s1404

Level 1

8 points

Dec 31, 2023 5:45 PM in response to RUdeliberatelyconfusingme

I dont thnk so

Jan 1, 2024 1:17 AM in response to JuliPop

I feel your pain! Frankly, I need no more improvements. Apple wants you to buy a new phone, so they make everything very difficult. I don't think I could learn android now; I've had Apple forever.

Jun 3, 2024 8:46 PM in response to Emdeeh2

I’m not receiving emails

Jun 3, 2024 10:13 PM in response to 4megan6491

Me either! it's still not fixed!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email account problem with Mail app after update