Can’t sync with iTunes after iOS 17.1.1.update

SCTS wrote:

Still, the mystery of why iTunes in High Sierra would prompt me to update iTunes to 12.10.10; and as mentioned, there isn't a 12.10.10 version available for the Mac.

Sounds like a real-screw up on Apple's part. iTunes 12.8.3 might prompt you to download a patch to itself, but I can't see why it would refer to "iTunes 12.10.10."

If you are running a version of iTunes prior to 12.8.3, you might want to get 12.8.3 from

https://www.apple.com/itunes/

and see if it is any better-behaved.

Don’t do the upgrades is a good decision. I’m unable to play any music on my iPad through Apple Music, because I refuse to purchase the streaming side. I own the music, purchased the music, yet unable to play what I own. I think a class action suit is in order!

Re: “From my discussion with Apple Support - You must purchase the Apple Music Streaming to sync the old and new!”

That doesn’t make sense. I suspect that the person you talked with does not know the difference between iTunes/Finder syncing, iTunes Match, and Apple Music’s Sync Library.

I updated my iPhone 13 mini to iOS 17.2.1 and then tried to back up my iPhone via iTunes 12.8.3.1 running MacOS High Sierra 10.13.6. I first get the update required message, click install then get the installation failed message. Help!

Been using iTunes since iPhone I and had 16 GB library deleted from 15 ProMax and my desktop PC Running Windows 10.

All purchased music since 2007 is listed in receipts but also gone.

All 15 playlist also gone

I have spent about 10 hours total with Apple Support and about another 40 hours of my time with no resolution.

Please help us people with large personal music collections and purchased music to get it back working. I’m out of ideas. It appears they know but mine is still very much not syncing and deleted what I did have

This updating and trying to download what's been paid for is a consistent problem with Apple .Just about every upgrade causes a problem when it was all working before. Seems like my time is worth being paid for by Apple to find and fix these technical issues that they create in the first place. It Don't Just Work .

I have over five hours of “Apple Support Time”, and well over 40 hours of my own time. I totally concur with the time I have invested also. Oh, mine is still broken.

iPhone 15 ProMax (1tb) and windows 10

I've tried to restart EVERYTHING, and it seems to move past Step 2 whenever it decides to do it. Nothing has ever worked on the first time of shutting down/disconnecting or anything. I hope Apple comes up with a solution, because this is extremely frustrating as I need my music for my job (on my phone).

It would have been great to know this was coming before causing this big of an issue. I am a musician and have or had 16 GB of music, my music, on my phone and now it is all gone. In addition to every single song or Al I’m purchased from Apple since 2007.

ALL GONE!

Apple, PLEASE fix this debacle. I have invested approx 50 hours of my own time and another 10 plus hours on the phone with your technicians and it is all still broke and a huge mess for us the believed in this application.

I am not going to pay more money for an application I don’t need! The first Apple Rep said I needed more cloud storage, but I do not and will not buy anything else. This has worked for almost 25 years and then it blows up with zero remedies. I cannot invest more time and money and can’t make a positive reference to anyone wanting to use this application going forward

Macbook Pro running OS 13.3 Ventura and iPhone 11

I have a similar problem- all worked fine till I updated to iOS 17.2.1. Now all the music has gone off my iPhone and is greyed out. When I touch the title of a track I get the message

"This song is not currently available in your country or region"!!!

Apple Support spent over an hour without any success apart from admitting there was a 'glitch' and I should now update my laptop software. . . Also Apple are trying to tell me that I now have to update my laptop software, which will almost certainly then render all my Photo editing packages useless and as a photographer, that is a risk I am really not prepared to take. Very very frustrated and not a little angry at this entire mess!!

This was originally posted in November. It is now mid-January and my phone with iOS 17.1.1 update will not with iTunes past step 2 or 3. I have music I that I want to sync via iTunes.

Apple, you need to get this fixed.

Beyond frustrating considering I've purchased thousands of dollars worth of music and now we are forced to pay to listen to what we've already purchased. I'm hoping for a fix along the way but it doesn't seem promising at this point. I guess my next question would be, Can an Android connect to iTunes on a Mac? If so, I'm ready to ditch my iphone considering my music collection is a prized possession.

I'm using Windows (thank God I'm not in complete thrall to the evil empire of Apple) and there are apps available on Google Play for Android phones that act in a similar fashion to iTunes. My music is stored as mp3 files as well as on iTunes in my computer so next upgrade, I'll be switching to Android if this isn't resolved because truth is, the only reason I've been using iPhones is the iTunes program and its easy way of creating playlists etc. Streaming doesn't work for me because I'm usually listening in my car or on my motorcycle.

I'm in the process of unloading my Apple stock. I don't wanna be an investor in a company which downgrades its product retrospectively and without warning. A glaring example of arrogant and breathtakingly shoddy, in fact anti-customer, customer care. That, along with the lack of any new/improved product, well except for the ridiculously expensive VR headset, does not bode well for their future success. Steve Jobs must be puking in his grave.

Thanks. I have iPhone 14 (17.2.1) which recently stopped syncing new music (possibly after that IOS upgrade) and I followed this and it worked. The update photos is already deselected on mine, but aside from that, pretty much similar process to above.