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Russ577 Author

Level 1

28 points

Can’t sync with iTunes after iOS 17.1.1.update

updated my iphone12 with iOS 17.1.1. Then tried to sync it with iTunes to place new music on iPhone and back up. When connecting with usb lead iTunes does not recognise iPhone when connected and no icon appears in left sidebar so I am unable to sync or backup iPhone on my computer.

connected my iPad and this was recognised and iPad icon appeared and I was able to connect and update/sync my iPad. Straight after I then updated my iPad to iOS 17.1.1 and then connected to iTunes after the update installed. iTunes again did not recognise my iPad and thee was no icon in sidebar on top left so now unable to back up or sync iPad,

so is this software problem? Can anyone help Apple support unable to help when I contacted then

iPhone 5, iOS 10

Posted on Nov 12, 2023 1:54 PM

Top-ranking reply

LEKRAUSS01

Level 1

28 points

Posted on Dec 20, 2023 5:48 PM

Don’t do the upgrades is a good decision. I’m unable to play any music on my iPad through Apple Music, because I refuse to purchase the streaming side. I own the music, purchased the music, yet unable to play what I own. I think a class action suit is in order!

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101 replies

Russ577 Author

Level 1

28 points

Dec 1, 2023 4:44 AM in response to Servant of Cats

Sierra version 10.12.6. Latest version of iTunes. Any help?

Dec 17, 2023 4:27 PM in response to Russ577

(Removed accidental reply to old post.)

Dec 19, 2023 9:35 AM in response to ltbfd

If you have Sierra and want to manage an iPhone running iOS 17, you may need to upgrade to High Sierra. Either that or get a third-party application like iMazing.

SCTS

Level 1

8 points

Dec 20, 2023 5:39 PM in response to Servant of Cats

Still, the mystery of why iTunes in High Sierra would prompt me to update iTunes to 12.10.10; and as mentioned, there isn't a 12.10.10 version available for the Mac.

Dec 20, 2023 5:51 PM in response to NewsView

From my discussion with Apple Support - You must purchase the Apple Music Streaming to sync the old and new!

I am not a happy camper!

Shagra59

Level 1

8 points

Dec 31, 2023 8:01 AM in response to Russ577

deleted. Responded to wrong post

Jan 30, 2024 8:44 AM in response to LEKRAUSS01

You mean you have to stream? Music not available without internet service?

Feb 1, 2024 2:23 AM in response to Servant of Cats

Thanks for the suggestion. However, I already downgraded my Mac from High Sierra to Sierra because I need to continue to run Aperture reliably. I will stick to Windows 7 to get music onto my iphone.

Feb 12, 2024 3:06 AM in response to Russ577

In 12.7.3, there is no long an MDCrashReporting tool. Do you know what the new version is called?

Shagra59

Level 1

8 points

Feb 19, 2024 4:50 AM in response to Lucysmwong

This worked for me. I was restarting my phone, which worked as well. This is faster. Thanks.

Feb 24, 2024 1:50 PM in response to MomCat99

When is somebody gonna develop an app to get around Apple’s increasingly idiotic policies. Next phone will be an android if this doesn’t get fixed.

Can’t sync with iTunes after iOS 17.1.1.update