Level 1

28 points

Can’t sync with iTunes after iOS 17.1.1.update

updated my iphone12 with iOS 17.1.1. Then tried to sync it with iTunes to place new music on iPhone and back up. When connecting with usb lead iTunes does not recognise iPhone when connected and no icon appears in left sidebar so I am unable to sync or backup iPhone on my computer.

connected my iPad and this was recognised and iPad icon appeared and I was able to connect and update/sync my iPad. Straight after I then updated my iPad to iOS 17.1.1 and then connected to iTunes after the update installed. iTunes again did not recognise my iPad and thee was no icon in sidebar on top left so now unable to back up or sync iPad,

so is this software problem? Can anyone help Apple support unable to help when I contacted then

iPhone 5, iOS 10

Posted on Nov 12, 2023 1:54 PM

Top-ranking reply

Servant of Cats

Level 7

34,001 points

Posted on Nov 26, 2023 4:09 PM

Russ577 wrote:

My computer is quite old. Using Mac OS Sierra version 10.12.6

If you stay on Sierra, I think you're out of luck. The Technical Requirements for all of the iPhone-15-family phones (which shipped with iOS 17) say that you need at least High Sierra.

As far as I know, every Mac that can run Sierra can also run High Sierra. Upgrading to High Sierra might allow you to manage your iPhone again … if you're lucky. (There's still the matter of finding the new version of iTunes which will let you manage an iPhone running iOS 17.)

How to download and install macOS - Apple Support

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101 replies

Russ577 Author

Level 1

28 points

Nov 19, 2023 1:38 AM in response to MICrophoneTone

No sorry. I’m hoping Apple will sort the issue out in next update or sooner

Russ577 Author

Level 1

28 points

Nov 22, 2023 10:13 AM in response to CowKow

Thanks. Will try that

dandex

Level 1

13 points

Nov 23, 2023 1:55 AM in response to Russ577

Tried this yesterday unfortunately the iTunes library file is not backwards compatible so you lose you current set up putting us in a worse position 🤦‍♂️ Or am I missing something?

CowKow

Level 1

13 points

Nov 27, 2023 2:46 AM in response to dandex

It should get the library from the phone, not the computer. When I did the backward install, there was no issues because the file that iTunes reads is on your phone already.

Russ577 Author

Level 1

28 points

Dec 1, 2023 3:24 AM in response to Servant of Cats

Just put new update on to iphone12.

fault still there. Computer doesn’t recognise that iphone12 is connected so still can’t sync or back up on to my iMac 🙄

Russ577 Author

Level 1

28 points

Dec 1, 2023 4:44 AM in response to Servant of Cats

Sierra version 10.12.6. Latest version of iTunes. Any help?

Dec 17, 2023 4:27 PM in response to Russ577

(Removed accidental reply to old post.)

SCTS

Level 1

8 points

Dec 20, 2023 5:39 PM in response to Servant of Cats

Still, the mystery of why iTunes in High Sierra would prompt me to update iTunes to 12.10.10; and as mentioned, there isn't a 12.10.10 version available for the Mac.

Dec 20, 2023 5:51 PM in response to NewsView

From my discussion with Apple Support - You must purchase the Apple Music Streaming to sync the old and new!

I am not a happy camper!

Shagra59

Level 1

8 points

Dec 31, 2023 8:01 AM in response to Russ577

deleted. Responded to wrong post

Shagra59

Level 1

8 points

Dec 31, 2023 7:59 AM in response to Jak377

Thank you, this worked for me.

Updated iPhone SE 2nd gen from ios 16.7.? to iOS 17.2.1.

Running iTunes 12.13.13 on windows 10.

garry258

Level 1

12 points

Jan 2, 2024 5:50 PM in response to Jak377

The same issue for me. Your method worked for me. Thanks!

rcarb

Level 1

12 points

Jan 18, 2024 2:51 AM in response to Russ577

I cannot sync my iPhone 11 ios 17.2.1 to my iTunes MacBook os x capitan. I uploaded more music to iTunes (im old school) and want it on my phone. Please Apple, can you fix? Music is my thing!

Jan 18, 2024 3:09 AM in response to Russ577

I just noticed that when I plug my phone into the computer it is not showing any of the music I already have on the phone but the music is still on my phone so what's up with that?

Jan 20, 2024 4:19 AM in response to Jak377

I tried this and it didn't work for me.

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Can’t sync with iTunes after iOS 17.1.1.update