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Hi, QuickTime Player crashed my computer under Sonoma 14.0. Today I upgraded to Sonoma 14.1.1. But QuickTime Player still crashes my MacBook Pro M1 2020 when I watch a 30 seconds 4K Apple Video, shot by an iPhone 14 Pro. I can watch the video, but at the end of it, my computer is frozen, and I have to shut it down by pressing the on/off button down during ten seconds. Is there something I missed ?
Thanks
MacBook Pro 13″, macOS 14.1
my experience:
mirror screen to a hardwired monitor
use the screenshot tool to take a screen recording
open the resulting screen recording
try pausing/unpausing, clicking anywhere outside the video, seeking, etc, this should be enough to lock up the entire machine in my experience
what’s interesting is it doesn’t truly lock up, but rather responds every roughly 5 seconds. Due to this I’ve been able to close QuickTime, however my machine is still locked up until I restart (or it restarts itself)
my experience:
mirror screen to a hardwired monitor
use the screenshot tool to take a screen recording
open the resulting screen recording
try pausing/unpausing, clicking anywhere outside the video, seeking, etc, this should be enough to lock up the entire machine in my experience
what’s interesting is it doesn’t truly lock up, but rather responds every roughly 5 seconds. Due to this I’ve been able to close QuickTime, however my machine is still locked up until I restart (or it restarts itself)
I have got a similar problem, kernel panic crash while playing video AND while connected to an external monitor. In my case it happens often while I watch netflix in a web browser. It only happens after the Sonoma update. So it is not an ext. monitor issue, the issue is with the connection related to playing a video.
4md2 wrote:
Hi, QuickTime Player crashed my computer under Sonoma 14.0. Today I upgraded to Sonoma 14.1.1. But QuickTime Player still crashes my MacBook Pro M1 2020 when I watch a 30 seconds 4K Apple Video, shot by an iPhone 14 Pro. I can watch the video, but at the end of it, my computer is frozen,
Freezing the computer is one thing but crashing is a very different issue.
As you have stated, you had to Force Shutdown the computer.
This is not a Crash per se but a purposeful action ( good one mind you ) to escape this unexpected Freezing
Suggest following a previous posting and post the Full Report of Etrecheck application
" and I have to shut it down by pressing the on/off button down during ten seconds. Is there something I missed ? "
Hi,
There are few stuffs on my computer because I only use it to make family videos using films of my grand children that I take with my IPhone. Before upgrading to Sonoma everything was OK.
I don't use Cyberghost very often on my computer, but I need it a lot on my iPad, as I live in Absurdistan (which was called France a long time ago), and rumble.com, RussiaToday.com and others are forbidden here. I don't eat west propaganda so I want to taste east propaganda.
The issue appears on each video I tried to screen on my computer, but I only get iPhone 13 and iPhone 14 shot videos. I can't test with other video because I haven't any. I will try to download one from the net, but I don't know where I can find one.
I'm a bit scary to destroy my computer with "high use of processor" that can generate high temperature.
I don't know what is the Safe Mode. Is it on Mac OS or on QuickTime Player.
I have had other issues since the upgrading to Sonoma, when I load my videos from my iPhone to my Macbook with a USB wire, using File Transfert, after several loads the transfert stops and the software disconnects my iPhone from the Finder window. If I try to unplug an replug, my iPhone is not available in the Finder window. Shutting down File Transfert and reopening it doesn't change anything. So I load my videos with airdrop but it is longer and need more checks.
I think I will try to contact APPLE. I thought I was not alone to have this kind of issue because I read users who gets similar issues on QuickTime after the upgrade of Ventura to Sonoma.
Thanks
Hi, first thanks for your help.
I tested an iPhone 13 video 1280*720 and as soon as I moved the cursor out of the frame of QuickTime Player during the watch, image is freezing but audio still runs, and my computer does not respond anymore. When I wait for around a minute the computer reboot alone like a grown up.
I didn't know what Etrecheck was, so I downloaded it and tried it.
Unfortunately my version is a French language one... yes I know, I should have post on the french spoken community, but when I look for fixes, they are most of all on the english spoken community.
So I launched Etrecheck before testing the issue, and it didn't find any major issue. It found some minor issues, Time Machine Save was not in use, OpenOffice.app 4.1.9 has no signature, Etrecheck not launched from an administrator user so file Files/Library/logs/DiagnosticReports can't be reached. I can send it but in french it could be harder.
I am going to launch Etrecheck from an administrator user to see if much may appear.
Thanks.
Hi,
Unfortunatly, Mac OS 14.2.1 didn't fix my issue.
I watched correctly three videos and the fourth one locked my computer, as usual the keyboard and the keypad don't respond, the video is frozen, but the sound is still there like everything was all right.
I forgot to talk about the tests I made with my adapter.
I watch my videos, always films shot by an iPhone (14 Pro Max : mine, and 12 Pro Max : my wife's one) in APPLE 4K 24 ips (alternative current frequency is 50 Hz here but I don't know if it is still on purpose).
When the monitor is in use I have, sooner or later, an issue.
When I switch the monitor off, and the monitor is plugged in the adapter, an issue occurs too.
When I unplug the monitor from the adapter, everything is OK.
When I unplug the adapter, everything is ok.
According to these tests I consider my adapter as not guilty.
Thanks
After some testing and research, throughout the crashes, my M1 MacBook Air was attached to an external monitor in mirrored mode. When changing this mode to extended, it has been a week now using Quicktime exclusively for video playback without crashes. If this is the case for you and others, then the bug could be narrowed down to how Sonoma and QuickTime handles external displays while in mirrored mode. If you are using your display in mirrored mode please switch to extended mode and let us know if you see any more crashes.
I have had exactly the same problem since upgrading to Sonoma. It is a total pain in the ***. I have to use VLC player now to view quicktime files. I hate it. It gets formats screwed up. From a quick look through this thread, it appears that some kind of conflict with an external monitor is the culprit? I love my widescreen monitor. I can't do my video editing work on a tiny laptop screen. Thanks a bunch Apple. Way back in the day, Apple computers never crashed or froze up. Ever. If a particular app stopped working, that did not stop the entire show. Now it's an everyday occurrence. Bah.
Hey, Apple please fix it!
It still happens, for me on MacBook Pro 2021 14". It seems that regardless of which, every external monitor (using official Apple thunderbolt usb C cable), causes sytsem crasch when using QuickTime player.
Please send us a fix update :) Many thanks, it complicates work.
Safe Mode only loads the essential system software and also does extra testing and clearing of system caches.
It can be useful to determine if the crash is or is not due to third party software.
If the problem disappears when running in Safe Mode, you will know it's third party problem.
If the problem keeps occurring even in Safe Mode, then it is a system thing.
To start an M1 mac in Safe Mode:
Safe Mode is slower and is only meant as a test.
After testing, just restart your mac normally.
Does it play other videos? I find it strange that even a malformed video file could cause such a dramatic effect.
There could well be other software issues playing a part in this.
Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.
Hi,
I launched QuickTime Player from my standard user on my Mac, so Etrecheck was not able to access Logs Library. I logged in on my administrator user, and I found that the computer have had a Kernel Panic where the report was sent to APPLE.
I launched Etrecheck on my administrator user and at the end of the report (in french) two Kernel Panic are listed.
beginning of excerpt : "
Événements du diagnostic (7-30 dernier jours): (diagnostic events)
23-11-15 15:56:54 Panique du noyau (2 fois) Détails: (Kernel Panic twice)
panic(cpu 0 caller 0xfffffe002961a29c): DCP DATA ABORT pc=0x000000000 0175ea0 Exception class=0x25 (Data Abort taken without a change in Exc eption level), IL=1, iss=0x7 far=0x0000000000000028 - iomfb_driver(11) Panicked task 0xfffffe2000a574a8: 0 pages, 525 threads: pid 0: kernel_
task
2023-11-15 10:09:16 installd - Usage du processeur élevé (High use of processor)
Exécutable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd
" End of excerpt
But it only tells me that when I use QuickTime Player I have Kernel Panic but doesn't explain why.
Etrecheck doesn't give me more information about the issue.
I have got that on APPLE report :
Beginning of excerpt : "
(...)
Faulting task stack frame:
Wrong frame size for ARMv8. Got 840 bytes, expected 828
pc=0x0000000000175ea0 Exception class=0x25 (Data Abort taken without a change in Exception level),
(...)
Faulting task 11 Call Stack: 0x0000000000175ea0 0x000000000019b8bc 0x000000000015e7fc
(...)
Chinook ASC Async error info:
l2c_err_sts 0x5000fbfc00000000, l2c_err_adr 000000000000000000, l2c_err_inf 000000000000000000
lsu_err_sts 000000000000000000, fed_err_sts 000000000000000000, mmu_err_sts 000000000000000000
dpc_err_sts 000000000000000000
(...)
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 23B81
Kernel version: Darwin Kernel Version 23.1.0: Mon Oct 9 21:28:12 PDT 2023; root:xnu-10002.41.9~6/RELEASE_ARM64_T8103
Fileset Kernelcache UUID: 7BF1E8441DE38056EC1FDED67A9F101B
Kernel UUID: 24DA617C-1A30-3D13-A4BB-7BF37E60644E
Boot session UUID: FE443C66-567E-4102-8DE4-9495FA735BD7
iBoot version: iBoot-10151.41.12
secure boot?: YES
roots installed: 0
Paniclog version: 14
KernelCache slide: 0x000000001e2ac000
KernelCache base: 0xfffffe00252b0000
Kernel slide: 0x000000001e2b4000
Kernel text base: 0xfffffe00252b8000
Kernel text exec slide: 0x000000001f7b8000
Kernel text exec base: 0xfffffe00267bc000
mach_absolute_time: 0x3960239e3
Epoch Time: sec usec
Boot : 0x6554d9a6 0x000be83a
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x6554dc23 0x00013a29
(...)
" End of excerpt
Notice that with OS 13 Big Sur I never had any Kernel Panic using QuickTime Player.
Thanks
Hi,
My first Etrecheck report on my standard user :
"
Version d’EtreCheckPro: 6.8.3 (68032)
Date du rapport: 2023-11-15 16:14:51
Télécharger EtreCheckPro de
Temps écoulé: 2:16
Performance: Excellente
Problèmes graves: Aucun
Problèmes légers:
Les problèmes qui figurent ici n’ont pas besoin de correction immédiate, mais il est possible qu’ils deviennent pl us graves dans le futur ou qu’ils soient des occasions d’amélioration.
Aucune sauvegarde Time Machine - Sauvegarde Time Machine backup pas trouvée.
Fichiers sans signature - Il y a des logiciels installés qui manquent de signature. Ces fichiers peuvent être vieu x, incompatibles, ou les causes des problèmes. Ils méritent une vérification.
Droits insuffisants - EtreCheck fonctionne actuellement sous un utilisateur standard. Il est possible que les inf ormations de diagnostic ne soient pas disponibles.
Accès limité - Il est possible qu’il y ait plus d’information avec l’Accès complet au disque.
"
My second Etrecheck report on my administrator user :
"
Version d’EtreCheckPro: 6.8.3 (68032)
Date du rapport: 2023-11-15 17:02:50
Télécharger EtreCheckPro de
Temps écoulé: 2:17
Performance: Excellente
Problèmes graves:
Les choses qui figurent ici ont besoin de correction immédiate.
Paniques du noyau - Cet ordinateur signale des paniques du noyau. C’est peut-être à cause d’échec de matérie l.
Problèmes légers:
Les problèmes qui figurent ici n’ont pas besoin de correction immédiate, mais il est possible qu’ils deviennent pl us graves dans le futur ou qu’ils soient des occasions d’amélioration.
Aucune sauvegarde Time Machine - Sauvegarde Time Machine backup pas trouvée.
Fichiers sans signature - Il y a des logiciels installés qui manquent de signature. Ces fichiers peuvent être vieu x, incompatibles, ou les causes des problèmes. Ils méritent une vérification.
Accès limité - Il est possible qu’il y ait plus d’information avec l’Accès complet au disque.
"
So it appears that when I force shutdown the computer no Kernel Panic occurs, but when I let it shutdown alone a Kernel Panic occurs.
Thanks
Thank you for posting the report.
There does not seem to be much installed. The only thing that stands out is this:
Éléments Ouverture:
[En marche] CyberGhost VPN (Cyberghost SRL - installé 2023-06-02) Application
/Applications/CyberGhost VPN.app
While it may not have to do with the present problem, vpn applications used in general, and not for the specific task of connecting to a specific work or school network, in fact reduce your safety.
(see Public VPN are anything but private )
A few more things:
a) does it happen with one specific video, with all similar videos from the same phone, or also with other videos?
b) does it happen also in Safe Mode?
If I may add when booting in to Safe Mode as suggested by @Luis Sequeira1
Try it without the External Display attached " Philips 240B 1920 x 1200 "
This could a more true ( accurate ) indicator if this device could be part of the issue
QuickTime Player crashes my MacBook Pro M1 2020 Sonoma 14.1.1
