I can’t download any apps from AppStore

I can’t even download anything until I pay $28 for an album and movie that I didn’t even purchase. But it says I did and that my payment method was declined and so I can’t do anything else until I pay for it.

Windows, Windows 10

Posted on Nov 15, 2023 6:35 PM

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Question marked as Top-ranking reply

Posted on Nov 15, 2023 7:44 PM

This support article is Recommended by Apple as the preferred* resource for identifying payments you may see on a bill.

If you see 'apple.com/bill' on your billing statement - Apple Support


"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

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* I have a payment of $2.99 per month what … - Apple Community



4 replies
Question marked as Top-ranking reply

Nov 15, 2023 7:44 PM in response to pjlong9785

This support article is Recommended by Apple as the preferred* resource for identifying payments you may see on a bill.

If you see 'apple.com/bill' on your billing statement - Apple Support


"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

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* I have a payment of $2.99 per month what … - Apple Community



Nov 15, 2023 7:46 PM in response to Limnos

Read this document about how to view your current payment types and add Apple ID payment methods on an Apple mobile device, a Mac, or a PC --> Add a payment method to your Apple ID - Apple Support

If an item appears in red then it is no longer working and you either need to replace it or get it working again.


Check this resource about what to do if your payment method is declined in the App Store or iTunes Store. Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

- Apple is checking with your financial institution if the payment method is valid and receiving a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.

- Make sure your payment method is up to date or to try a different one ( If you need to change or update your Apple ID payment method - Apple Support ).

- Make sure this is one of the payment methods that you can use with your account, as listed in this support article: Payment methods that you can use with your Apple ID - Apple Support .

・Unfortunately the payment methods list is somewhat general and does include individual brands of cards (I guess there are too many and are constantly changing).

・Also read any footnotes in the document.

・Finally, note that the document only says which methods _are_ acceptable. Apparently certain types (usually a credit or debit card) _must_ also be present under certain situations such as when a subscription is involved.


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


See a list of Apple phone numbers around the world, in this article --> Contact Apple for support and service - Apple Support


If you're in India, click on this link to read an April 2022 notice 'About billing for Apple subscriptions and media products in India' --> About billing for Apple subscriptions and media products in India - Apple Support


Additional verification that may be required when making purchases in Europe --> About billing and purchases in Europe - Apple Support


Nov 15, 2023 7:51 PM in response to Mincrafter47

Not really weird. Apple will insist you pay for past purchases before you can buy something else. There's multiple reasons for people not to recognize purchases and a common one is if they are a Family Sharing Organizer and somebody else in the family buys the item. Then too there's multiple reasons for a payment method to be declined. One can deal with the debt by redeeming a gift card to ones account but one will need a working payment method such as a card before you can buy something else.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t download any apps from AppStore

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