My Apple Watch Ultra does not track swims correctly
I purchased my Apple Watch Ultra specifically for swimming based on the claims Apple made that it would track (list of swimming strokes) and laps. I purchased this watch February 08, 2023. I have previously owned other Apple watches that tracked swims fine. I am now in the position with the watch reports inaccurate lap times, over-counts number of laps, and frequently misidentifies the swim strokes. I keep a log of workouts at the pool so I can compare with the watch and enter the data in a swim journal I keep. I mainly swim in coached workouts and it is very important for me to have accurate times and distances.
I have contacted apple through Apple Support, was sent to the Health App people, who sent it up to their engineers who now tell me that the watch is not intended to work as I am using it, that it will not track if rests are taken, that I must be doing something wrong, that it cannot track rests...blah blah blah. I provided images of several sessions, along with photos of my poolside log, which is a complete record or the workout. The Apple support rep insists I cannot get to a manager and he is the highest I can go.
Go for a swim with Apple Watch Ultra - Apple Support specifies the pool swim workout automatically tracks your sets and when you rest.
Swim with your Apple Watch - Apple Support lists strokes the watch should identify.
I am a long time Apple user and am completely frustrated. Because I do NOT see a lot of complaints about this, I might suggest that is another piece of evidence this watch has got problems.
Should I march it into the nearest Apple store and demand satisfation?
Suggestions???
Apple Watch Ultra, watchOS 10