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My Apple Watch Ultra does not track swims correctly

I purchased my Apple Watch Ultra specifically for swimming based on the claims Apple made that it would track (list of swimming strokes) and laps. I purchased this watch February 08, 2023. I have previously owned other Apple watches that tracked swims fine. I am now in the position with the watch reports inaccurate lap times, over-counts number of laps, and frequently misidentifies the swim strokes. I keep a log of workouts at the pool so I can compare with the watch and enter the data in a swim journal I keep. I mainly swim in coached workouts and it is very important for me to have accurate times and distances.


I have contacted apple through Apple Support, was sent to the Health App people, who sent it up to their engineers who now tell me that the watch is not intended to work as I am using it, that it will not track if rests are taken, that I must be doing something wrong, that it cannot track rests...blah blah blah. I provided images of several sessions, along with photos of my poolside log, which is a complete record or the workout. The Apple support rep insists I cannot get to a manager and he is the highest I can go.


Go for a swim with Apple Watch Ultra - Apple Support specifies the pool swim workout automatically tracks your sets and when you rest.


Swim with your Apple Watch - Apple Support lists strokes the watch should identify.


I am a long time Apple user and am completely frustrated. Because I do NOT see a lot of complaints about this, I might suggest that is another piece of evidence this watch has got problems.


Should I march it into the nearest Apple store and demand satisfation?


Suggestions???





Apple Watch Ultra, watchOS 10

Posted on Nov 22, 2023 9:31 AM

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Question marked as Top-ranking reply

Posted on Dec 26, 2023 9:11 PM

Same problem here after the latest watchOS update. It’s frustrating; my Ultra is counting laps, distance, and strokes incorrectly. I tested it in a 50m pool and a 25-yard pool, and both times it was off by more than 20%(sometimes higher than the actual distance sometimes lower no pattern noticeable )! For such an expensive piece, that’s unacceptable!


Before the update it was absolute on point and I was happy but now it’s really bad 😖

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8 replies
Question marked as Top-ranking reply

Dec 26, 2023 9:11 PM in response to arizonanorse

Same problem here after the latest watchOS update. It’s frustrating; my Ultra is counting laps, distance, and strokes incorrectly. I tested it in a 50m pool and a 25-yard pool, and both times it was off by more than 20%(sometimes higher than the actual distance sometimes lower no pattern noticeable )! For such an expensive piece, that’s unacceptable!


Before the update it was absolute on point and I was happy but now it’s really bad 😖

Nov 24, 2023 5:10 PM in response to arizonanorse

I’ve had somewhat similar issue. My swing scores are absolute all over the place, wrong stroke identification and wrong lap counts. I tried apple support as well and after multiple escalations, was directed to health support and then eventually to engineers questions. I also had an issue with wrong meters. The watch kept logging my swimming as 7000m in just 4 mins. So frustrating. Engineers asked me multiple questions like how do I swim, do I do flip turns, do I push from the wall and also asked for where I go to swim(complete privacy violation). I even sent an email to Tim Cook which a pdf of screenshots. No response whatsoever. I’m switching to Garmin, Apple Watch Ultra is a piece of junk.

My Apple Watch Ultra does not track swims correctly

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