It sounds like a perplexing situation, especially given that the issue seems to arise only when your brother and sister-in-law, who use Android devices, attempt to contact you. Here are some steps you can try to troubleshoot this problem:
- Ensure that your brother and sister-in-law's numbers are not accidentally blocked on your iPhone. Go to Settings > Phone > Blocked Contacts and Messages, then look for their numbers.
- Sometimes network-related issues can cause this. Go to Settings > General > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular settings, and VPN settings. Note that you'll have to re-enter Wi-Fi passwords.
- Make sure that your Do Not Disturb mode is turned off. Go to Settings > Do Not Disturb and ensure it's toggled off.
- Temporarily disconnect your Bluetooth hearing device and check if that affects the ability to receive calls or messages. Reconnect it afterward.
- Turn off Bluetooth, wait a few seconds, and turn it back on. This can sometimes resolve connectivity issues.
- Check if there's a firmware update available for your Bluetooth hearing device and update it if needed.
- Although it's primarily an issue with your iPhone, it might be worth checking if there are any call-blocking settings or restrictions on your brother and sister-in-law's Android phones that might affect communication with your iPhone.
- Try having other Android users call or message you to see if the issue persists with them as well. This could help determine if it's specific to your brother and sister-in-law's phones or a broader issue.
By systematically going through these steps, you might be able to identify and resolve the issue. If the problem continues, reaching out to Apple Support or seeking assistance from your mobile carrier might be the next best steps.
If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.
