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iPad Pro charging problem after 17.1.1 update

ipad Pro 12.9 3rd gen not charging after updating to 17.1.1


I managed to restore the iOS back to 17.1.1 and nothing helped


tried every combination of plugs and cables at my disposal but nothing


now my iPad is completely dead and not sure what to do


also port and battery are still good and when iPad was connected to a pc it was recognized but still wouldn’t charge. I’m stumped.


[Edited by Moderator]

iPad Pro (3rd generation)

Posted on Nov 23, 2023 10:24 AM

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Question marked as Best reply

Posted on Jan 8, 2024 4:53 PM

Contacted Support, initially they wanted to charge me $1148 ( likely replacement cost for Gen 3 currently) for a send in assessment. I felt this was unfair, given the device was functioning perfectly before the update. I requested it to be escalated. Had contact from an escalation manager and have arranged for it to be assessed by an apple partner near where I live to see if its a software or hardware issue.


I feel if apple refuse replacement I would persue this under consumer protection act, I know its 4 years old however the devices are considered a premium high quality device and the initial purchase cost is significant. I would expect to get more than 4 years out of the device not forgetting that is has worked flawlessly up until the update and their software update bricked the device?


Will update once i know more, wont be able to get the device to the apple partner for a week or so due to work commitments.

96 replies

Dec 22, 2023 5:53 PM in response to Oz_312

For me, it's been an intermittent problem, with a 5th gen iPad. After updating to the latest IOS (17.2?), the iPad refused to charge. It says that it is charging, the charger and cable work fine, but no charge occurs. the battery just runs down until it shuts off.


Took it to the Genius Bar last week and they said it was dead and not worth fixing. Just buy a new one!


Brought it home, AND IT CHARGED to 100%. And worked fine for a few days. Now it's not charging any more.


Tonight, it ran dead (even though the charging icon was displayed at all times). Then seemed to refuse to charge. Now it is stuck with the Apple startup icon displayed. I do a system reset, and it eventually started. Showing a 2% change, charging icon displayed, so that makes me think that the charger is working. It seemed to be operating properly. Now 1% charge, in low power mode. I expect it to die any minute. Dead. Back to the red line battery.


one more attempt... stuck on the apple icon again. reset.... 1% power, says charging, dead again.

Dec 31, 2023 11:22 PM in response to Oz_312

Have just had the same charging problem with my ipad over the last week. It will show charging, but the percentage just slowly goes down. Tried the usual things, checking the port, (but it shows its charging) so dont think the port is the problem. Also good power supply (which previously worked well and works well on other devices), rated to easly charge the ipad. Switched to other power supply, and same problem.

Just phoned my wife who is away visiting relatives for the week and found she has been trying to trouble shoot the same problem on her ipad. Seems very coincidental that two ipads purchased a year apart (but same model) are having the same problem.

Apr 21, 2024 2:13 PM in response to fmenard123

While I understand this may beyond the scope, I was merely trying to thank another poster for their suggestion because it helped me get back online with my iPad. My warranty expired and the only other option was to buy a new one or pay $500 and since I don't have to do that, I wanted to thank the person that posted the suggestion. Your follow up was unnecessary and beyond the scope of me wanting to say thanks.

May 2, 2024 5:26 AM in response to vrsixer

I have 12.9 5th Gen and have been having similar issue. It’s been hit and miss since the update. Went through several charger cable combos and it was still hit and miss. What works one minute doesn’t work the next. Never had a single issue with this iPad.


i tried power off then back on then plug in and nothing. But if i plug in while powered off… the logo comes up and I’m charging again. Clearly a software issue since this update. Apple is apparently trying hard to make us replace our perfectly good (very expensive) iPads.

May 13, 2024 10:10 AM in response to Oz_312

I have two iPad Pro 12.9 that are 2018 and 2019. They both started having charging issues after the update to 17. The 2018 one I was able to continue charging by charging with the Magic Keyboard. The 2019 one is completely bricked.


The 2018 one has now stopped charging with the Magic Keyboard. I have also tried multiple different chargers and cables, including the one from my newest iPad and my MacBook Pro. None of these will work.


Seems very odd that two iPads around the same age both stopped charging around the same time. I bought a new iPad because I use it for work, but now I have two others sitting at home not useable!

iPad Pro charging problem after 17.1.1 update

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