Starting up my new iMac desktop

Just got my new iMac desktop. Powered it up and a picture of a mouse came up, so I plugged it in. now it’s telling me to contact support , so here I am

iMac, OS X 10.11

Posted on Dec 1, 2023 7:41 PM

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1 reply

rkaufmann87

Level 10

149,230 points

Dec 2, 2023 12:24 AM in response to paulfromdillon

Did you turn on the Mouse, it has an on-switch on it. If you did and still are experiencing a problem please call AppleCare, if you are in the USA that phone number is (800) 275-2273, outside the USA please click AppleCare Contact Info to find the phone number in your area.

We are all end users just like you. I'm assuming the computer is brand new and not bought used or refurbished from somewhere.

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Starting up my new iMac desktop

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