I am mistakenly paying twice for the same service on two different credit cards

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I am mistakenly paying twice for the same service on two different credit cards

My wife and I both subscribed to Apple TV, thinking the other was going to do it (k***) and (t*** both@gmail.com). We have been paying for the same service twice on two different credit cards which we just discovered at our end of year accounting. We will cancel one of the cards and will continue the service with the other but would be most appreciative if we could receive a refund for one of the subscriptions. Please advise if this is a possibility. We have both been Apple customers since 1998. Thank you for your consideration. Tim

[Edited by Moderator]

iPhone 11 Pro

Posted on Dec 3, 2023 10:44 AM

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Answer 1

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Urquhart1244

Level 10

147,814 points

Dec 3, 2023 6:14 PM in response to FalconLoveland

You don’t have to cancel a card (for this), but you should probably cancel one of the Apple TV+ subscriptions. The subscription is not about the payment method, but about the individual Apple ID account.

If you want to cancel a subscription from Apple - Apple Support

Users in a Family Sharing group can share certain subscriptions (including Apple TV+) between a few Apple ID accounts, with each user still using their own Apple ID for this. If you had that, then you would have been warned about double subscribing.

You can request a refund, and see what the staff decides.

Request a refund for apps or content that you bought from Apple - Apple Support

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I am mistakenly paying twice for the same service on two different credit cards

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