Family Sharing Problem With Country/Region

AndreaP6778 wrote:

The thing is that I checked the setting of both accounts, and they are set already in the same region/country.

How did you perform this check exactly? My guess is you checked Settings > General > Language & Region on both your children’s devices and found they were set correctly. That is insufficient.

Try checking Settings > [the owner’s name] > Media & Purchases > View Account > Country & Region on each iPhone.

Consider the past history of country/region setting on each person’s device.

Signing out (and back in again) of "Media & Purchases" did the trick for me.

Settings > [the owner’s name] > Media & Purchases

Side note, something else I did was turn off of my VPN before signing back in. It could be that the VPN was associating a different country when singing back in (but I haven't tested this to confirm).

So I know it’s been awhile since this was posted but I had the same problem and I just had it fixed today. I don’t live in the USA but I couldn’t add my son as family to my phone. He was connected to his father and wanted to come to me. I had tried all the instructions but nothing. He received my invites but couldn’t accept them because he got the message different country/region. I added a new card to my methods of payment and then when I reinvited him the invite went through to his father (who also couldn’t erase him up until then and also didn’t receive my requests to invite our son to my phone) and he was able to accept my request!

Had the same issue. Daughter’s phone wouldn’t pick up family sharing for iCloud backup. Son’s phone had no problem. Same error. Country/region does not match when I resent the invite. Even phone showed country correctly. Solved by turning off family sharing temporarily. Reshared subscriptions again to family and daughters phone magically picked up shared iCloud storage.

Just figured out that issue, you need to go to your apple id, scroll down to media & purchase click view account there you’ll see country/region and put your country then input a credit card again. Then it should solve your problem ;)

I finally was able to get mine to work properly last night. I deleted everyone out of the family. My mom already had a family created with just my dad. She invited me and the text message link worked and I did not receive the country/region error message. Hopefully this can work for other people that are having the country/region error message.

We had the same problem...here's what we did...we added a Form of Payment...Enabled Purchase Sharing...Powered Off the Phones...Signed Out of Media & Purchases...Signed Back into Media & Purchases and the problem was resolved...we are all sharing the Apple One Bundle.

Resolved! Had this problem forever and even talked to Apple support to no avail. We just fixed it tinkering.

After confirming everyone is set for u.s. make sure they aren’t already apart of an iCloud family or group. After the couple removed each other, and had unsubscribed to their Apple/icloud stuff I was able to add them.

Just came here to say that I had the same issue as the OP, and this solution (removing yourself from other “family” sharing also helped solve it for me!

Neolocalist wrote:

After living with two family accounts, one for my spouse and daughter, the other for me and my parent’s two phones,

This is a huge mistake. See this article and heed its advice.

Make sure that each family member has a unique Apple ID - Apple Support

Resolved -sort of. After living with two family accounts, one for my spouse and daughter, the other for me and my parent’s two phones, I deleted my account and resent invites from my wife’s account (our original account). Everyone got the same wrong country code message but it added everyone to the family account anyway. So, same error but different result. Apple really needs to figure this out.

You misunderstood. Each account was unique. But this problem of wrong country zone forced us to have two separate family accounts. Two IDs on one account and three on the other, instead of one account as we had prior to this Apple issue.

This resolved my issue. I removed my adult child from my family and she was then able to successfully join my husband‘s family, after originally getting the country/region error.

Same issue. Started with Apple saying our card on file was expired, which it wasn’t. But it would not let us update or remove the card on either phone. I had to remove myself from the family plan to be able to remove and add a card. Now it won’t let me back on the plan with the wrong country/region error. But both are set to US. Have never been anything else. Logging out if iCloud and updating the OS did not help. Very frustrating.

My adult sister has developmental disabilities and a brain shunt. I need to add her to my family to verify her whereabouts and to share login information for her healthcare. We live in NY, she lives in IL. We are also getting this problem.