Level 1

28 points

Family Sharing Problem With Country/Region

Hello Guys,

I have a problem with family sharing. In fact, I try to add my son as a member but it shows me the same error every time when I try to invite him. My daughter was able to join successfully.

The error says that we don't have the same region/country. The thing is that I checked the setting of both accounts, and they are set already in the same region/country. Phones are iPhone 14/15 models. I have already tried to logout and re-login in my iCloud account, but nothing happens. Also, I tried to restart both phones but as before it is still not working. Any idea how to solve this?

Can't wait for your help guys. Thanks in advance for your time and your comments.

iPhone 15 Pro

Posted on Dec 3, 2023 1:29 PM

Top-ranking reply

sberman

Level 10

272,256 points

Posted on Dec 3, 2023 1:43 PM

AndreaP6778 wrote:

The thing is that I checked the setting of both accounts, and they are set already in the same region/country.

How did you perform this check exactly? My guess is you checked Settings > General > Language & Region on both your children’s devices and found they were set correctly. That is insufficient.

Try checking Settings > [the owner’s name] > Media & Purchases > View Account > Country & Region on each iPhone.

Consider the past history of country/region setting on each person’s device.

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Similar questions

32 replies

Ronhonda

Level 1

8 points

Jan 15, 2024 3:54 PM in response to AndreaP6778

Same issue here. I invited 5 family members. 4 have accepted without issue. The 5th person, my step dad sees the Country/Region Does Not Match message when he receives the invite. I am using iPhone 15 Pro. Step dads is using iPhone 14 Pro. Regions are set to United States. Step dad lives one mile away. Any assistance would be appreciated.

Jan 18, 2024 10:16 PM in response to AndreaP6778

I have a scheduled call with senior support tomorrow about this same issue I'm having. I will try to provide an update if they're able to help with this. I am only having this issue with one family members account so far but added a couple others without issue. Might be something causing it on my family members account but the region shows United States.

Essy2024

Level 1

8 points

Apr 2, 2024 6:41 AM in response to AndreaP6778

Ive just had this problem, I am in a family group with my brother and daughter, my husband invited me to a group of just the two of us in case we loose our phones, and I have been trying to access his family group, I will ask my brother to invite him to the original group. Doesn’t say anything re this on the family instructions.

mjp2984

Level 1

8 points

Apr 12, 2024 7:13 AM in response to Chaosmage9

After experiencing the same frustrations and watching Youtubes to no avail, this suggestion appears to have resolved my issue in sharing my iCloud data with my spouse. I checked and my spouse was already sharing data with our adult child.

Bisco765

Level 1

4 points

Apr 12, 2024 6:56 PM in response to AndreaP6778

I get this same error. Just a weird thing to even pop up. But I have a family sharing with my two kids to monitor their activity, and when I try to invite my wife to the family or share the apple credit card with her, I get the error.

AndreaP6778 Author

Level 1

28 points

Dec 3, 2023 7:40 PM in response to sberman

Thanks, none of the phones have ever been outside US. Initial set up is US.

chiefok

Level 1

12 points

Dec 30, 2023 10:07 AM in response to sberman

This does not resolve the issue. There is certainly something wrong and Apple needs to resolve.

jewett80

Level 1

8 points

Dec 30, 2023 2:12 PM in response to chiefok

I am having the exact same problem.

arpan67

Level 1

8 points

Dec 30, 2023 7:24 PM in response to AndreaP6778

Same problem, iphone 15 pro max and 13 pro max

Dec 31, 2023 2:03 PM in response to sberman

I am also having the same issue. Both iPhones media & purchases show United States so they match but I still get the error that they don’t. iPhones are 14 pro max and 15 pro max.

bware123

Level 1

8 points

Jan 11, 2024 7:19 AM in response to AndreaP6778

Same issue here with 2 iPads (10th Gen) and iPhone 14 Pro Max. Need fixed ASAP!

go_hogs

Level 1

4 points

Jan 15, 2024 4:59 PM in response to AndreaP6778

Same issue here.

Jan 16, 2024 3:56 AM in response to AndreaP6778

hello me and my want to share icloud storage but we cannot why? showing me the error of reagion but we have same region in both the phone india everywhere

Jan 16, 2024 1:18 PM in response to KookyLovesApple

I should mention that the whole family has iPhone 15 Pro Max except my sister. She has an older iPhone (maybe a 13?)

race65

Level 1

12 points

Jan 16, 2024 1:31 PM in response to AndreaP6778

Same problem, can’t join… gonna try using the other phone to host the family? Not sure if that’ll work

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Family Sharing Problem With Country/Region