No Genius Results for Recent Purchases

There's another thread here discussing the problem https://discussions.apple.com/thread/2744045. Everyone seems to be agreeing it stopped updating for releases after April 2010. The latest album I have that it works with is Swim by Caribou, released 19 April 2010. I called Apple Support who were really unhelpful, but that was before I saw all the other responses here having the same problem, so next time I call them I'll mention that. It would be good to know if anyone else has had any joy with Apple Support.

Calling Apple tech support will be a waste of your and their time. Apple telephone tech support has no direct connection with or input into the iTunes Store, so there's nothing anyone on the tech support line will be able to do about this problem.

Regards.

Dave Sawyer wrote:

Calling Apple tech support will be a waste of your and their time. Apple telephone tech support has no direct connection with or input into the iTunes Store, so there's nothing anyone on the tech support line will be able to do about this problem.

Regards.

Thanks Dave - who would you suggest contacting? The support page suggests help on Genius is available by phone: http://www.apple.com/uk/support/itunes/ I called them today and they are so far going through the motions of helping. It looks like there is an option in iTunes to report a problem with a purchase. Do you reckon that would be a better idea?

The phone icon is misleading in this case; it applies to technical problems with iTunes itself. There is no phone support for the iTunes Store. Choose a category not directly related to the iTunes Store and you'll see the following text: "Phone support is available for Mac, iPhone, and iPod customers for iTunes questions unrelated to the iTunes Store."

You can use the email form you'll find if you choose a category and subcategory in the iTunes Store-releated topics, but people have been notifying Apple about the problem for months - I even tried a direct contact I had in the iTunes Store - to no avail. So it seems to be a problem that Apple is allowing to persist for some unknown reason, making it probably worthless to contact them, though you can do so via the web form if you wish.

Regards.

http://www.apple.com/feedback/itunesapp.html

Best way to contact about this issue.

By the way, has anyone gone to the apple store and tried this on a new purchase they have on the demo machines? I would like to know if this is a bug for some users or a bug for all users.

Woohoo, it's all working again since my last Genius update - is it working for everyone else too? Thank you Majella at Apple Support if it was you who got through to the right technicians!

Most tracks I've purchased in the last several months do indeed now generate Genius results. Glad the iTunes Store finally was able to get caught up on this, or whatever it was they needed to do.

Regards.

Seems like this is happening again now that Apple has added iMatch. As soon as I turned on iMatch for my machines it no longer works with Genius

Buoycott iTunes. I really miss Genius not working with newly imported iTunes tracks. I have reported this to iTunes and have told them via Feedback and their Support link that I will no longer be buying my music from them but will be going to Amazon as I can now see no great benefit in purchasing from iTunes. Please do likewise and inform Apple of you decision and then maybe we'll get some action on this problem.

I have sent Feedback to iTunes to the effect that I will not be buying any more music from them until Genius is sorted out. I suggest if others did likewise it might have some effect. The trouble is that with Apple's hands off approach to feedback you have no idea whether they intend to act on this issue, stop supporting Genius completely or even if they read the feedback at all. No way of knowing.

I'm having similir issues and i've had problems with tracks i've had for years/