Unable to change notification ringtone for email on iPad

I am trying to help a friend that has some hearing loss choose an email ringtone that is just long enough on full volume for them to hear the notification.


I have edited the notification for email, have cranked up the volume, but the tone that is played when mail is received is not the one I set it to.


I have rechecked the settings in all locations and they reflect the newly chosen ringtone, but it still does not play.


Any idea?

Posted on Dec 7, 2023 7:39 AM

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Question marked as Top-ranking reply

Posted on Dec 7, 2023 8:47 AM

You are presumably having difficulty settings the sound(s) that you hear when new email messages are delivered. These sounds are set in several locations - noting that Custom mailbox settings will override the selected default sound.


The default sound for received email is set here:

Settings > Notifications > Mail >

  • Allow Notifications - set to ON
  • Sounds - select as required


This sound will be heard when you receive email to any of your configured mailbox accounts - unless a specific account has been configured to override the default. You should note that you can have each mail account use a different notification sound:


Settings > Notifications > Mail > Customise Notifications > [Account] >

  • Alerts - set to ON
  • Sounds - select as required



1 reply
Question marked as Top-ranking reply

Dec 7, 2023 8:47 AM in response to CTrottier

You are presumably having difficulty settings the sound(s) that you hear when new email messages are delivered. These sounds are set in several locations - noting that Custom mailbox settings will override the selected default sound.


The default sound for received email is set here:

Settings > Notifications > Mail >

  • Allow Notifications - set to ON
  • Sounds - select as required


This sound will be heard when you receive email to any of your configured mailbox accounts - unless a specific account has been configured to override the default. You should note that you can have each mail account use a different notification sound:


Settings > Notifications > Mail > Customise Notifications > [Account] >

  • Alerts - set to ON
  • Sounds - select as required



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Unable to change notification ringtone for email on iPad

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