some of my new macbook pro keys do not work

I have just bought new macbook pro and did set up but some of the keys do not respond, anyone experienced this before?

iPhone 13, 17

Posted on Dec 9, 2023 10:58 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2023 2:33 AM

Hi,

Try to run Apple Diagnostics on your MacBook Pro if it reports hardware related issue.

Use Apple Diagnostics to test your Mac - Apple Support

Whatever it reports hardware issue or not, you should contact Apple Support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there before one year limited warranty is expired.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations- Apple


1 reply
Question marked as Top-ranking reply

Dec 10, 2023 2:33 AM in response to AdamKich

Hi,

Try to run Apple Diagnostics on your MacBook Pro if it reports hardware related issue.

Use Apple Diagnostics to test your Mac - Apple Support

Whatever it reports hardware issue or not, you should contact Apple Support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there before one year limited warranty is expired.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations- Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

some of my new macbook pro keys do not work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.