Please enter your credentials to authenticate your device
Please enter your credentials to authenticate your device while trying to reset ipad 4. Tried to use my email and password but it's not it. It's asking for username and password
iPad, iOS 10
Question marked as
You are likely being asked for your AppleID and associated Password.
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
More information about recovery of your AppleID and associated Password:
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support