My Credit Card works but it gets declined by Apple ID payment method

When I want to update my credit card it gives me an error that the card was decline even that the card is good


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MacBook Pro 16″, macOS 10.15

Posted on Dec 12, 2023 2:31 PM

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Posted on Mar 9, 2024 7:17 PM

As of 3-8-24 My apple account won’t let me download apps, says there’s a verification issue with my payment method which it has had on file for at least a year. A monthly subscription for apple care says declined. The physical card works in person for purchases as well as online merchants, that are not apple.

2 days ago it said the same thing for a streaming app subscription, I verified the card and it went through. (Didn’t change a single thing, just clicked verify). Card is not blocked or expired. There is significantly more funds available in the account card is attached to than the charge.

62 replies

Mar 7, 2024 11:42 AM in response to panton41

THIS. IS. NOT. AN. APPLE. ISSUE.


If there was no record of an attempt to charge the card that means that the charge request never got to the issuer. Either you’ve got a problem with your cellular data connection, or you have a settings error.


FIRST: Are you talking about using your card in your Apple ID to purchase apps or music, or using it in your Wallet to use in a store?


Have you followed the troubleshooting steps I posted on the previous page of this thread? Here they are again:


A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Feb 11, 2024 8:40 AM in response to SarahSue

No, it is NOT an Apple issue. A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate in the country or region of the iTunes store you are connected to.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


Mar 10, 2024 9:05 AM in response to jessllb

From your description the most likely cause is if you are using VPN, or even if you just have a VPN profile installed in Settings/General/VPN & Device Management/VPN.


I’ve already posted the other things to check in this thread, but here they are again:


A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


Apr 4, 2024 11:21 AM in response to John4v1Mess

John4v1Mess wrote:

Me also. Apple need to sort this out and not treat us like fools.

As I already told you, Apple isn’t going to sort anything out unless you ask them to. Posting in this user-to-user forum is NOT a way to contact Apple.


But if you want to try to sort it out yourself, here are most of the reasons a card can be declined:


  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


May 2, 2024 10:04 AM in response to shahar293

I’m dealing with this issue right now. It’s definitely not a bank issue. I have $60 in pending charges in limbo right now because Apple kept trying to charge my card but it kept declining. Bank said everything was fine. Even my credit card company too because I switched the payment method. I have no VPN or anything like that. Never had this happen before. But it’s very frustrating at this point I have been dealing with this all week.

Apr 8, 2024 12:24 PM in response to Lawrence Finch

  • Hey Lawrence. I am also having this problem. Apple Pay worked in the morning but stopped same day. And it’s all my cards in store and online purchases. The bank cannot help. The only possible option of those you listed could be “Address in your iTunes account does not match exactly the billing address for the card”. Because Apple Pay asks me to enter my address again before confirming the purchase. But I don’t have an iTunes account. Any ideas?


My Credit Card works but it gets declined by Apple ID payment method

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