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My Credit Card works but it gets declined by Apple ID payment method

When I want to update my credit card it gives me an error that the card was decline even that the card is good


[Re-Titled by Moderator]

MacBook Pro 16″, macOS 10.15

Posted on Dec 12, 2023 2:31 PM

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Question marked as Top-ranking reply

Posted on Feb 27, 2024 1:13 AM

The issue is not card declined (as you said) but when it comes up with card failed. I’ve gone and checked with my bank and all seems well but when I put it in on apple it doesn’t work

79 replies

Jul 2, 2024 6:43 PM in response to Lawrence Finch

You are not helping anyone, all you are doing is making excuses for apple and accusing the customer of the issue when we all know that it is apple. I had to claw back a payment through paypal after apple refused a refund for a movie that would not play. Now apple refuse to accept any form of credit card, even the prepaid ones. That is all good as I have just gone elsewhere to buy my movies, so that kind of backfired on apple lolol

Mar 7, 2024 11:42 AM in response to panton41

THIS. IS. NOT. AN. APPLE. ISSUE.


If there was no record of an attempt to charge the card that means that the charge request never got to the issuer. Either you’ve got a problem with your cellular data connection, or you have a settings error.


FIRST: Are you talking about using your card in your Apple ID to purchase apps or music, or using it in your Wallet to use in a store?


Have you followed the troubleshooting steps I posted on the previous page of this thread? Here they are again:


A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Feb 11, 2024 8:40 AM in response to SarahSue

No, it is NOT an Apple issue. A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate in the country or region of the iTunes store you are connected to.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


Mar 10, 2024 9:05 AM in response to jessllb

From your description the most likely cause is if you are using VPN, or even if you just have a VPN profile installed in Settings/General/VPN & Device Management/VPN.


I’ve already posted the other things to check in this thread, but here they are again:


A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


Jun 20, 2024 9:28 AM in response to Mikelz54

Mikelz54 wrote:
This is clearly an Apple problem.

No, it is not an Apple problem. The card you use for the iTunes and App Store has absolutely no connection with cards in Apple Pay. It may be the same card by your choice, but it is still a completely independent transaction, and the standards for it are different than the standards for cards in Apple Pay.


A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match the billing address for the card
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Apr 4, 2024 11:21 AM in response to John4v1Mess

John4v1Mess wrote:

Me also. Apple need to sort this out and not treat us like fools.

As I already told you, Apple isn’t going to sort anything out unless you ask them to. Posting in this user-to-user forum is NOT a way to contact Apple.


But if you want to try to sort it out yourself, here are most of the reasons a card can be declined:


  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


My Credit Card works but it gets declined by Apple ID payment method

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