Unable to see photos in messenger

I tried many things and this is how I got fixed. (My phone is iPhone 13 and updated to 17.2)

1. Turn off Wi-Fi and mobile data.
2. Clear all the apps that you have opened in the background.
3. Uninstall the messenger.
4. Turn off the phone/iPad.
5. Turn it back on.
6. Reinstall the messenger.

Hope it helps.

Mine was doing this as well but i found in settings that the cloud had new terms and conditions that i needed to accept. As soon as i did that messenger could access the cloud and all the photos were visable again. Didnt need to reinstall anything and didnt lose any messages. Hope this helps others as well.

try uninstalling messenger and reinstalling. some people have reported that fixed it. This will not delete your data/photos/viddoes. All the data for Facbook Messenger is stored in the cloud. So it will all still be there once you have signed back in to messenger.

If you have forgotten your facebook password: go to facebook, sign out, then go to the sign in page and use the "forgot my password" tool. reset your password and save it so you don't lose it again. Then delete messenger, and sign back in.

Hi,

It's not due to 17.2 or Messenger updating. The main reason is the Messenger Servers are not delivering media and files as usual, and this is due to an outage (reason unknown). All you need do is wait and the problem will be resolved automatically as mentioned here.

Thanks.

I first updated the app this morning, and I still had an issue. Not until I uninstalled and reinstalled messenger did mine start working again.

Same issue started for me on 12/13. Uninstalling the app (completely remove it from your device) and reinstalling it seems to have fixed it for me.

I didn’t! Everything was still there. I just had to sign back in.

I was not getting photos to messenger on my phone but was on my iPad ? - just grey box with message and only started today. As per Monca271 suggestion deleted app on phone and reinstalled… all good now 👍🏼

I had the same issue today (12/13/22). I checked the App Store; there was an update. After I ran the update, I deleted the app and reinstalled. I’m able to see pics people sent and profile pics are back to normal.

1. Go to the App Store and update messenger.
2. delete messenger then reinstall it.
3. turn off your phone then back on it should now work
4. You will not lose any data

yeah just delete the app. pics and data are stored in the cloud so they will all be there when you reinstall and sign back in.

I am unable to see photos in my messenger on my iphone that are sent to me. When I try to load them, I am receiving the message, media no longer available and the photo was just sent. My software is up to date. This just started today

I am unable to see photos in my messenger on my iPhon that are sent to me. When I try to load them, I am receiving the message, media no longer available and the photo was just sent. My software is up to date. This just started today

My iPhone is updated to iOS 17.3 and I am getting the same thing. Gray box when sent a picture and all media that’s been previously shared I get “no longer available. However, my iPad is 17.1.2 and I see all media files.