Just upgraded iPhone 15 Plus to iOS 17.2 and am unable to sync music from Mac Mini also just updated to Sonoma 14.2. Operation seems to stall out at Step 2 of 4 “Preparing to Sync”. No further progress even after 3 hours. Shut down iPhone and restarted, then tried sync using cable, then re-tried sync using Wi Fi without success. Any ideas?
[Re-Titled by Moderator]
iPhone 15 Plus
Hello,
I have the problem since iOS17 (still with iPhone 13 Pro) and Watch OS 10 (Ultra2).
The change to the iPhone 15 Pro and a complete reinstallation of the iPhone did not bring any improvement. The strange thing was that the "fresh" iPhone (without any apps installed, no backup installed) could initially be synchronized just as easily as an iPhone SE, an iPhone SE3 and an iPad Pro 11 3rd. This actually made it clear that the problem could not be due to my computer configuration, especially since it also occurred on another notebook and with another Windows user. Nevertheless, I have gone through all these options together with Apple support.
When I had only installed my most essential apps on my iPhone and paired it again with my Ultra 2, the synchronization went wrong again. Out of sheer desperation, I tried to decouple my Ultra 2 again and, lo and behold, the synchronization ran completely smoothly and all data (including diagnostic data) was synchronized again. As soon as I had paired the Ultra 2 again, the same mishap. This morning, Apple support also confirmed to me that there is a problem that is being worked on in this context.
My workaround to the solution:
My explanation: After every restart of iTunes, iTunes apparently tries to load the diagnostic data onto the PC during the first sync operation of a device. This obviously does not work (for me) with paired Ultra 2. Therefore, the "killing" of the mdcrashreport tool in the task manager leads to the continuation of the sync. It seems as though access to the diagnostic data is blocked by pairing the Apple Watch. (Just a hypothesis)
Why do I prefer to disconnect the cable instead of using the task manager? When killing the tool in the task manager, the current sync continues to run, but the next sync runs back into the same problem because iTunes does not transfer the diagnostic data or the mdcrashreporttool does not register as performed. If, on the other hand, you pull the cable, iTunes seems to regard the mdcrashreporttool as performed and does not try to pull the diagnostic data from the iPhone again at the next sync. I.e. As long as I don't close iTunes, I can always sync my iPhone without any problems. If I close iTunes, the sh… starts all over again.
Which way you choose is, of course, a matter of taste. A fast solution would be very desirable.
This is such an old topic and yet the problem persists. Seamless integration of Apple products is always seamless unless you want it to... only the gimmicks work flawless
Man - this is 100% the case. I hope Apple knows about this. It's a major PITA.
All GOOD here:
iPhone iOS 17.3.1
imac Sonoma 14.3.1
There is a fix, and it’s a legitimate Apple fix, but when I post details about it, it’s removed.
My suggestion is that when the next incremental iOS update is released, maybe you should try that.
The problem is that you are not allowed to discuss Beta software openly on the forums, so I can be of no further help.
That worked, thank you very much!
Although music syncing does work, adding and/or updating custom artwork doesn't sync to iPhone or iPad. Apple, please fix this, I just want to use my music library.
Update: The IOS 17.4 update did not fix the custom album photo syncing, or the other bugs, or debatably, any bugs.
task manager!
HI
fantaisie-impromptu wrote:
A reminder to stop saying "this solution worked". These are NOT solutions, these are workarounds.
fantaisie-improptu, you are absolutely correct.
Enjoy the "up vote".
-R.
Also for me, a little patience helps when syncing my iPhone (13mini, iOS 17.3.1) to my iMac24-M1 (macOS 14.3.1). Step 1 and step 2 take longer than before (I mean before the sync problem showed up for me, which was after the update to iOS 17.2).
In my case, the most recent security updates (to 14.3.1 and 17.3.1) did not interfere with the system software fix that avoided the need for the workaround "force quit MDCrashReportTool" via Activity Monitor.app
Okay, well, I have an update. I updated to IOS 17.3.1 and I was still able to sync (It does take a few minutes, up to 5 for the initial sync). I haven't updated my MAC (and I don't plan to at the moment (17.3). Perhaps this shows it is an issue on the MAC side?
I updated all of my devices, but I do notice a continuing issue. While it does sync my music, it doesn’t sync the custom cover art I have for it (I put together my own audio files into albums). On my devices, there is no cover art, only my Mac shows it. Yeash, one problem gets fixed and then another one arises.
Do you know if with the current official software (not beta software) the following bug exists: With the new update songs sync to my iPhone, but now there seems to be a new issue: My custom album artwork doesn't sync. I make my albums custom and add custom artwork and now it doesn't sync across any of my devices. Not to mention other seemingly random syncing issues such as: songs being separated even though they are in the same album, etc.
The reason I ask is I saw another comment on another thread that the artwork not syncing (posted ~5 hours ago). I'm wondering if it could be related to this thread.
iPhone 15 Plus stuck in “Preparing To Sync"
