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Just upgraded iPhone 15 Plus to iOS 17.2 and am unable to sync music from Mac Mini also just updated to Sonoma 14.2. Operation seems to stall out at Step 2 of 4 “Preparing to Sync”. No further progress even after 3 hours. Shut down iPhone and restarted, then tried sync using cable, then re-tried sync using Wi Fi without success. Any ideas?
[Re-Titled by Moderator]
iPhone 15 Plus
I had the same problem with iOS 17.2 on iPhone 14 and syncing to iTunes on Mojave.
The solution was to Open the Activity Monitor app and Force Quit "MDCrashReportTool", syncing should proceed just fine after that.
Unfortunately it seems that process starts back up with every sync, so prepare to do this a lot...
task manager!
HI
iPhone 15 Plus stuck in “Preparing To Sync"
