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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am running Sonoma 14.1.2 on a MacBook Pro 2020. I have created a new message pane using CMD N. I cannot access anything on the pane including the red delete button. Quitting and restarting Mail does not work. Nor does shutting down and restarting the MB.
What to do?
John Munro
MacBook Air 13″, macOS 14.1
John Munro1 wrote:
I am running Sonoma 14.1.2 on a MacBook Pro 2020. I have created a new message pane using CMD N. I cannot access anything on the pane including the red delete button. Quitting and restarting Mail does not work. Nor does shutting down and restarting the MB.
What to do?
John Munro
You can try quitting Mail.app and relaunch it holding down the Shift key
drafts / blank windows /untitled
I would look for an email stuck in the Outbox or Drafts in one of your email accounts.
Remove the unsent email typically fixes the issue.
This can happen for various reason— ex sent email with an attachment too big and gets rejected by the mail server.
Delete the mail from the outbox.
John Munro1 wrote:
I am running Sonoma 14.1.2 on a MacBook Pro 2020. I have created a new message pane using CMD N. I cannot access anything on the pane including the red delete button. Quitting and restarting Mail does not work. Nor does shutting down and restarting the MB.
What to do?
John Munro
You can try quitting Mail.app and relaunch it holding down the Shift key
drafts / blank windows /untitled
I would look for an email stuck in the Outbox or Drafts in one of your email accounts.
Remove the unsent email typically fixes the issue.
This can happen for various reason— ex sent email with an attachment too big and gets rejected by the mail server.
Delete the mail from the outbox.
Thank you. That fixed a problem my family was having. Mail in the outbox that was not being delivered for a different reason appears to have been creating these "phantom" new messages. Deleting any mail in outbox and restarting Mail.app did the trick.
John Munro1 wrote:
That worked for me too. Must be a bug as I found 3 mails there which had not been sent to my recipients.
Yes it is a bug
thanks for your corroboration on the issue. Other user searching for similar issue will see the upvotes.
John Munro1 wrote:
Still waiting to get some corroboration from John Munro1 ...
That worked for me too. Must be a bug as I found 3 mails there which had not been sent to my recipients.
Sonoma Apple Mail new message window will not delete
