You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV won’t recognize password

I have a third generation Apple TV. It stopped working suddenly, so I have reset the settings. But in trying to input my Apple password after inputting my Apple ID, I get a message on the TV saying that the password is incorrect. It is definitely correct, and I’m not sure what to do at this point. Help!

Apple TV (3rd generation)

Posted on Dec 15, 2023 4:56 PM

Reply
3 replies

Dec 16, 2023 10:21 AM in response to andrea106

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

Apple TV won’t recognize password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.