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How to solve the "Refresh Recommended, A newer version of this file is available on the server"

Hello everyone,


I know this might be more for the Office apps, but they seem not to have an answer.


I am working on some shared files through Teams and this message keeps showing up in PowerPoint and Excel. I am the only one with this problem in the team, but also the only one using Mac, so I thought this might be somehow related... I don't know.


I checked online and the help I could find is for Windows, they say to "clear the cache" but no details on how to do that for Mac, and I asked in Microsoft Community but nothing... so, I thought someone here would have an answer.


Some things that might help:

  • This happens on more than 1 shared file but not in all of them. (PP & Excel)
  • The windows version I have is 16.80
  • The macOS I have: Sonoma 14.1.2


Can someone please help me?


This is what I see:


Thank you in advance for any support.



MacBook Air 13″, macOS 14.1

Posted on Dec 16, 2023 7:51 AM

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Question marked as Top-ranking reply

Posted on Mar 18, 2024 6:19 PM

Don't know if this worked for the person who originally asked the question, but it's bailed me out several times in the past couple of weeks. The OP had also asked this question over on Microsoft's help site, and the people there sent CaryHS off into 'remove your Office license' land.


The duplicate file structure that gets stored in ~/Library/Containers/<etc.> seems to be an artifact of macOS sandboxing. Not sure why only Office documents stored on Sharepoint being edited locally are affected by this weirdness, however.


I'm guessing that there's some weird interaction going on between Office, Sharepoint and OneDrive, since I didn't start having problems with this until I activated OneDrive on my work computer. I have to do this '~\Library\Containers\com.microsoft.<App>\Data' delete thing about once a week to keep things working.

2 replies
Question marked as Top-ranking reply

Mar 18, 2024 6:19 PM in response to gilles144

Don't know if this worked for the person who originally asked the question, but it's bailed me out several times in the past couple of weeks. The OP had also asked this question over on Microsoft's help site, and the people there sent CaryHS off into 'remove your Office license' land.


The duplicate file structure that gets stored in ~/Library/Containers/<etc.> seems to be an artifact of macOS sandboxing. Not sure why only Office documents stored on Sharepoint being edited locally are affected by this weirdness, however.


I'm guessing that there's some weird interaction going on between Office, Sharepoint and OneDrive, since I didn't start having problems with this until I activated OneDrive on my work computer. I have to do this '~\Library\Containers\com.microsoft.<App>\Data' delete thing about once a week to keep things working.

Jan 5, 2024 8:52 AM in response to CaryHS

If you haven't solved this yet, try deleting the following folders while Office apps are closed:

~/Library/Containers/Microsoft Word/Data

~/Library/Containers/Microsoft Excel/Data

~/Library/Containers/Microsoft PowerPoint/Data


In older versions of Office, they may be named these:

~/Library/Containers/com.microsoft.Word/Data

~/Library/Containers/com.microsoft.Excel/Data

~/Library/Containers/com.microsoft.Powerpoint/Data


Note that the Library folder is in your home folder. It is a hidden folder and you can reach it by clicking the Go menu in Finder, holding the Option key, and clicking Library.

How to solve the "Refresh Recommended, A newer version of this file is available on the server"

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