reinstalling macOS

I have a 2017 MacBook Pro 15" that I wish to trade in. I have erased the hard drive using Disk Utilities and I am now trying to restore the macOS. I have followed instructions as per the Apple Support website and all seems to go smoothly. I get to the point where the computer indicated that Sierra will be installed and I click continue. The process runs smoothly for about 6 minutes but with seconds to go there is an error message 'An error occurred while preparing the installation. Try running this application again.' But this is unsuccessful. Any thoughts about what to do next, other than go to a commercial Apple repair shop? Thanks Rick

MacBook Pro 15″, macOS 13.6

Posted on Dec 17, 2023 12:58 PM

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Posted on Dec 17, 2023 2:19 PM

If you simply want to trade it in, there is no need to install an operating system. You're finished.


For reasons Apple has not explained, it is no longer possible to reinstall that version of macOS through Recovery.

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reinstalling macOS

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