AppleID recovery number changed

My sons iPhone 11 was stolen. I locked his phone immediately on my Find My Phone and I could track his phone using my phone. He then started tracking it on his old iPhone 6. We then blocked his number and phone and that's where the problem started. They changed his password and recovery number. Now i cant recover his icloud password. We can see the phone's location. It's in Maputo now. My problem is that i have no control over his phone no more it says no location found when i search for it on my phone. Luckily we can still trace it with my sons old phone. How do we recover his iCloud password after these thugs changed the recovery phone number

iPhone SE, iOS 17

Posted on Dec 18, 2023 8:41 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2023 3:18 AM

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.


1 reply
Question marked as Top-ranking reply

Dec 19, 2023 3:18 AM in response to TeeCeeZA

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AppleID recovery number changed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.