santee197 Author

Level 1

4 points

Locked iphone xr

I've recently got a used phone from a family member she'd bought it brand new then locked it forgetting her password information I need help

iPhone XR

Posted on Dec 20, 2023 1:03 PM

Reply

Top-ranking reply

Level 10

278,320 points

Posted on Dec 20, 2023 1:35 PM

She must unlock it as follows:

How to remove Activation Lock - Apple Support

And:

If you forgot your Apple ID password - Apple Support

View in context

Similar questions

I forgot my iPhone 6s passcode i have a problem , my sister’s son took my old iphone 6s but unfortunately the iphone now is unavailable because he forgot the iphone’s password and the icloud account he can’t remember anything . what can i do to open the iphone noting that i have the iphone’s box with its serial number. [Re-Titled by Moderator]
386 2
My second iPhone 12 pro max is blocked Hi, I got my second iPhone 12 Pro Max phone locked, tell me what to do? I can't remember my iPhone password, it won't let me skip any further, can I give all the details from my purchase receipt, information from the box, or what is needed? I do not use the phone for a long time since I had to get another one
395 1
Forgot phone password How can I unlock my phone if my daughter changed it without consent and doesn't remember what it is now. Please help
153 1

2 replies

Top-ranking reply

Level 10

278,320 points

Dec 20, 2023 1:35 PM in response to santee197

She must unlock it as follows:

How to remove Activation Lock - Apple Support

And:

If you forgot your Apple ID password - Apple Support

Reply

Dec 20, 2023 1:36 PM in response to santee197

She will have to remember her password, or reset it→If you forgot your Apple ID password - Apple Support. There is no other way to bypass Activation Lock.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Locked iphone xr

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up