Issues on iPhone after iOS 17.2.1 update

I ran the iOS 17.2.1 update last night. This morning my phone seemed to be working fine. As the day progressed media apps (Youtube, Tiktok, Facebook, Audible, iTunes) started giving issues. It is like the media player (audio or video) suddenly freezes and I no matter how many times I tap the pause/play icon nothing happens. Then other audio on the phone started giving issues, including ringtone and tones for messages stopped working. By now the phone is like a brick and I cannot make/receive any calls.


I have gone through the "typical" remedies first - delete and re-install the problem app(s), restart the phone and try again - no joy.

I then did a factory reset on the phone and restored it from backup from my macbook - no joy

I then did factory reset again and tried to setup as new phone - no joy


Does anyone have any idea why my iphone 14 pro now thinks its is a kettle and and ideas to remedy?


[Re-titled by Moderator]

iPhone 7

Posted on Dec 22, 2023 2:39 PM

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Posted on Jan 17, 2024 5:40 AM

I was able to resolve all my issues by simply removing older messages from my message box. Go to:


Settings > Messages > Keep Messages and select it 1 year or less depending on the number of messages you have.


After deleting older messages and rebooting my system:


1.) Messages not opening - Fixed

2.) Not being able to respond to calls - Fixed

3.) Apps Crashing - Fixed

4.) Sync Issues - Fixed


I think people who have large number of text messages in their message box are all facing the same issue. By the way i was on a 1 TB device with more than 600 GB remaining.

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51 replies

Jan 5, 2024 10:10 AM in response to SravanKrA

SravanKrA seems to be on every inquiry trying to discredit and dismiss every problem people seem to be having with updates and our tech. Coincidentally, all of your comments are truly unhelpful. Highly recommend you stop trolling and don't contribute unless you actually have a solution, especially considering dozens (if not hundreds/thousands) of people have been having crashes and a myriad of problems with this 17.2.1 update. My OS device literally says that the update on my phone is corrupt when I try to restore my phone. It has been malfunctioning and conking out all week so please stop spreading your pandering mess when people are trying to find actual solutions. If you don't have any issues or can't even offer anything beneficial, then please find another message board to troll.


Jan 13, 2024 10:04 PM in response to JDandRocks

Yep, same here, hotspot won't work at all now after updating IOS so can't run 2-3 other devices off it needed for work. Brand new £1300 iPhone 15 Plus. Apple technical support must know of this issue, seems to be widespread.


I've recreated the exact same problem installing 17.2.1 on my dad's iPhone 11 Pro Max (previously 17.1.2) and hey presto now his phone isn't working either.


I'm going back to Android ASAP.

Jan 14, 2024 12:21 AM in response to grandMike

I’m on an iPhone 11 and I’m having all the same issues and I’ve avoided upgrading and I’ve been running OS 14 for the last two years and everything was fine but as apps started to become outdated, I was forced to upgrade and now all my biggest fears have come true my phone has become very very unreliable and there’s clearly nothing I can do except “wait for the next Fix”

Jan 20, 2024 12:59 AM in response to JDandRocks

I am facing the following challenges [iPhone 13]

  • My phone gets stuck when trying to airdrop so the airdrop menu does not load
  • My phone gets stuck when i long press the network connections on control panel
  • I cannot add my card on apple pay
  • When I got to wallet settings it gets stuck when i click
  • When I got to the airdrop settings it gets stuck when I click
  • My phone sometimes restarts unprovoked
  • When i go to the app sore I cannot swipe up to the home screen its stuck in the app
  • The ``bring devices together setting is not appearing``

Jan 20, 2024 2:38 AM in response to SravanKrA

@SravanKrA

It's incredibly concerning to see these erroneous claims regarding the inability of iOS/iPad to become compromised unless jail broken or at the hands of an irresponsible user opening themselves up to vulnerabilities. With every update or patch that's released there is always an accompanying link that provides a itemized breakdown and in depth analysis of each individual exploit being patched.

Jan 20, 2024 3:21 PM in response to JDandRocks

I downloaded yesterday iOS17.2.1 on my iPhone 12. Since yesterday I notice many problems with my phone after this update. My keyboard freezes every time I type something and it's very hard to type. Sometimes I don't get the notifications, I get them after about 10-25 minutes, the screen freezes. It's really hard after doing this update and I can't get the hang of it! I regret updating my phone to iOS17.2.1, it’s my first bad experience with updates. :(

Feb 23, 2024 12:57 AM in response to Bettybee1001

How do you know the person you just rudely said this too isn’t just learning the English language?

You want to talk about rude? Why respond? You didn’t need too, you’re just ignorant! Don’t be so quick to judge without knowing a persons situation! 🙄


If you can’t understand what he was saying, maybe you’re the one that lacks not only empathy but comprehension. If you can’t help, no need to insult that's rediculous!


Feb 27, 2024 10:03 AM in response to AKLCrusader

I agree for anyone to claim they have never had any issues after an update?!

I also feel they need to fix all the bugs before forcing or nagging us to death to do the update!!

I’ve had iPhones for years but I’m about done - I really don’t have the time to screw around with this every update ! My guess is they are so big they no longer care what the customers want - they are just cocky

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Issues on iPhone after iOS 17.2.1 update

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