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Stuck setting up new iPad for child.

I went through the steps of setting up a new iPad Pro for my child, including creating them a new Apple ID. I have reached the part when I am trying to set up parental controls, and it is asking me to create a Screen Time Passcode. I enter the new code, then it asks me to re-enter the code. I re-enter the code, and it just sits there indefinitely. There is no error messages. It’s not hung, as I can press the back button, but it will not progress past this point. Just has all four digits filled in and is stuck.

Posted on Dec 22, 2023 10:31 PM

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Posted on Feb 7, 2024 9:02 PM

I'm having the same issues except it's got stuck on the "What content can <child's name> access?" screen. I press "Update Restrictions" and nothing happens - it won't progress. Very frustrating - imagine buying a brand new iPad 10th Gen for Apple prices and you've turned it on for the first time to set up for your 9 year old kid and you can't even get through the initial setup flows... Terrible UX.

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Feb 7, 2024 9:02 PM in response to dustinqhendricks

I'm having the same issues except it's got stuck on the "What content can <child's name> access?" screen. I press "Update Restrictions" and nothing happens - it won't progress. Very frustrating - imagine buying a brand new iPad 10th Gen for Apple prices and you've turned it on for the first time to set up for your 9 year old kid and you can't even get through the initial setup flows... Terrible UX.

Feb 25, 2024 2:19 PM in response to dustinqhendricks

I found a solution that seems to work. Doing a hard reset did not fix it, and I kept getting stuck at the "update restrictions screen." However, if you hold the power button (not to do a reset), a little mini-menu pops up. The menu has options such as "Start over," which will do an erase and reset. I did that, and this time it let me get through the process.

May 31, 2024 1:11 AM in response to dustinqhendricks

This is what finally worked for me, after I tried the setup like 10 times:

  1. Setup the iPad for myself (guardian of the apple family account)
  2. Update the software of the iPad (not sure if this was really necessary, but for completeness, it's what I did)
  3. Sign out of my icloud account on the ipad (Settings, tap on my name, scroll down, log out)
  4. Sign in again, and when asked say that you setup the iPad for you child. You are then asked for your parents Apple-ID and subsequently the child you want the iPad to setup


Hope this works for you, too.

Dec 25, 2023 6:04 AM in response to dustinqhendricks

had to hard reset to get past this. quickly press volume up and volume down then hold power button down until the pad restarts. this will do the setup again but skip the Screen Time section. After that you will want to make sure everything is updated to latest iOS version before doing anything else. Things should be fine after that.

Stuck setting up new iPad for child.

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