You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stuck setting up new iPad for child.

I went through the steps of setting up a new iPad Pro for my child, including creating them a new Apple ID. I have reached the part when I am trying to set up parental controls, and it is asking me to create a Screen Time Passcode. I enter the new code, then it asks me to re-enter the code. I re-enter the code, and it just sits there indefinitely. There is no error messages. It’s not hung, as I can press the back button, but it will not progress past this point. Just has all four digits filled in and is stuck.

Posted on Dec 22, 2023 10:31 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2024 9:02 PM

I'm having the same issues except it's got stuck on the "What content can <child's name> access?" screen. I press "Update Restrictions" and nothing happens - it won't progress. Very frustrating - imagine buying a brand new iPad 10th Gen for Apple prices and you've turned it on for the first time to set up for your 9 year old kid and you can't even get through the initial setup flows... Terrible UX.

Similar questions

47 replies

Stuck setting up new iPad for child.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.