Stuck setting up new iPad for child.

I went through the steps of setting up a new iPad Pro for my child, including creating them a new Apple ID. I have reached the part when I am trying to set up parental controls, and it is asking me to create a Screen Time Passcode. I enter the new code, then it asks me to re-enter the code. I re-enter the code, and it just sits there indefinitely. There is no error messages. It’s not hung, as I can press the back button, but it will not progress past this point. Just has all four digits filled in and is stuck.

Posted on Dec 22, 2023 10:31 PM

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Posted on Feb 25, 2024 2:19 PM

I found a solution that seems to work. Doing a hard reset did not fix it, and I kept getting stuck at the "update restrictions screen." However, if you hold the power button (not to do a reset), a little mini-menu pops up. The menu has options such as "Start over," which will do an erase and reset. I did that, and this time it let me get through the process.

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47 replies

Jan 1, 2024 3:47 PM in response to dustinqhendricks

Been having this issue since Christmas. Bought my daughter a new ipad mini, trying to set it up for her but when I use the quick connect feature on my phone we can't get past the "Signing in For..." screen. Just stalls out. Done several hard resets on booth my phone and ipad...nothing. If I since in on the ipad works fine, just can't seem to set it up for my daughter.

Feb 7, 2024 9:02 PM in response to dustinqhendricks

I'm having the same issues except it's got stuck on the "What content can <child's name> access?" screen. I press "Update Restrictions" and nothing happens - it won't progress. Very frustrating - imagine buying a brand new iPad 10th Gen for Apple prices and you've turned it on for the first time to set up for your 9 year old kid and you can't even get through the initial setup flows... Terrible UX.

May 31, 2024 6:01 AM in response to Catahee

Catahee wrote:

I just bought the new iPad Air and I got up to the "continue setup on your other iPad" but the other iPad just loading something up with the loading circle spinning


If the transfer/setup process has stalled, you may need to restart both iPads:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.


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Stuck setting up new iPad for child.

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