Stuck setting up new iPad for child.

I went through the steps of setting up a new iPad Pro for my child, including creating them a new Apple ID. I have reached the part when I am trying to set up parental controls, and it is asking me to create a Screen Time Passcode. I enter the new code, then it asks me to re-enter the code. I re-enter the code, and it just sits there indefinitely. There is no error messages. It’s not hung, as I can press the back button, but it will not progress past this point. Just has all four digits filled in and is stuck.

Posted on Dec 22, 2023 10:31 PM

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Posted on May 31, 2024 1:11 AM

This is what finally worked for me, after I tried the setup like 10 times:

  1. Setup the iPad for myself (guardian of the apple family account)
  2. Update the software of the iPad (not sure if this was really necessary, but for completeness, it's what I did)
  3. Sign out of my icloud account on the ipad (Settings, tap on my name, scroll down, log out)
  4. Sign in again, and when asked say that you setup the iPad for you child. You are then asked for your parents Apple-ID and subsequently the child you want the iPad to setup


Hope this works for you, too.

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47 replies

Feb 7, 2024 9:02 PM in response to dustinqhendricks

I'm having the same issues except it's got stuck on the "What content can <child's name> access?" screen. I press "Update Restrictions" and nothing happens - it won't progress. Very frustrating - imagine buying a brand new iPad 10th Gen for Apple prices and you've turned it on for the first time to set up for your 9 year old kid and you can't even get through the initial setup flows... Terrible UX.

May 31, 2024 6:01 AM in response to Catahee

Catahee wrote:

I just bought the new iPad Air and I got up to the "continue setup on your other iPad" but the other iPad just loading something up with the loading circle spinning


If the transfer/setup process has stalled, you may need to restart both iPads:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.


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Stuck setting up new iPad for child.

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