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Stuck setting up new iPad for child.

I went through the steps of setting up a new iPad Pro for my child, including creating them a new Apple ID. I have reached the part when I am trying to set up parental controls, and it is asking me to create a Screen Time Passcode. I enter the new code, then it asks me to re-enter the code. I re-enter the code, and it just sits there indefinitely. There is no error messages. It’s not hung, as I can press the back button, but it will not progress past this point. Just has all four digits filled in and is stuck.

Posted on Dec 22, 2023 10:31 PM

Top-ranking reply

j_an

Level 1

38 points

Posted on Feb 7, 2024 9:02 PM

I'm having the same issues except it's got stuck on the "What content can <child's name> access?" screen. I press "Update Restrictions" and nothing happens - it won't progress. Very frustrating - imagine buying a brand new iPad 10th Gen for Apple prices and you've turned it on for the first time to set up for your 9 year old kid and you can't even get through the initial setup flows... Terrible UX.

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47 replies

Dec 25, 2023 6:04 AM in response to dustinqhendricks

had to hard reset to get past this. quickly press volume up and volume down then hold power button down until the pad restarts. this will do the setup again but skip the Screen Time section. After that you will want to make sure everything is updated to latest iOS version before doing anything else. Things should be fine after that.

Jun 12, 2024 1:01 PM in response to ChristopherHReid

Thank you for this I was having the same problem now I have been able to sort it thanks to seeing your comment

Dec 25, 2023 5:33 AM in response to dustinqhendricks

It’s just the ditto thing happened to my sons iPad aswell which I just bought as a Christmas gift 🎁

Apr 30, 2024 9:38 AM in response to dustinqhendricks

I am having the same issue for my child’s iPhone. It’s so frustrating and not sure how to move past it!

Dec 25, 2023 5:51 AM in response to ruthvik240

Me as well, this is strange.

Jun 17, 2024 9:54 AM in response to mdp1101

This just worked for me! 6/17/24 Thank you for sharing

May 31, 2024 6:01 AM in response to Catahee

Catahee wrote:

I just bought the new iPad Air and I got up to the "continue setup on your other iPad" but the other iPad just loading something up with the loading circle spinning

If the transfer/setup process has stalled, you may need to restart both iPads:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

Jun 18, 2024 6:48 AM in response to AppleUser7326

What just worked for you? What did you do to move forward?

Neddy64

Level 1

41 points

Dec 25, 2023 6:30 PM in response to dustinqhendricks

Try updating to the latest software version. If that doesn’t work, try to force restart your iPad

Force restart iPad

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Learn more: Force restart your iPad – Apple Support

I hope this helps!

Jun 18, 2024 7:38 AM in response to Shale2107

I had to go back to factory settings and when it gets to the part where you set up the restrictions for age etc. just skip for now. You can set them up later but this was the only thing that worked for me, took 3 times of restarting on my 10 y/o new iphone 15 :(

Dec 23, 2023 1:40 AM in response to dustinqhendricks

Idk

Is there stuff that doesn’t want to be deleted on the device

if not this might help

idk

May 25, 2024 12:39 AM in response to jennessa115

Thanks, i wasted more than an hour before reading and get this fix.

Leets89

Level 1

8 points

Dec 25, 2023 9:49 AM in response to dustinqhendricks

This just happened to me as well. I originally set up the iPad manually and got stuck on this screen. Then I decided to restart the iPad and set it up using my iPhone and I did not get stuck on the passcode screen.

Elfringo

Level 1

14 points

May 24, 2024 5:23 PM in response to dustinqhendricks

Hello,

Going on week #2 on trying to setup an iPad for my child. After waiting the 14 day grace period to reset my password we are waiting at the age verification screen.

It's been rough 30 minutes. As someone who has worked we the Mac for 20+ years at work I can't believe the utter hassle of trying to set up an iPad.

mdp1101

Level 3

921 points

Dec 25, 2023 11:02 AM in response to dustinqhendricks

Hello.

I'm clueless as to why, but the Apple servers are probably very active as it is Christmas Day and thousands are trying to set up their new devices.

I would suggest waiting until tomorrow to see if the issue persists.

Merry Christmas,

mdp1101

Stuck setting up new iPad for child.