iTunes email: Problem with Payment Information

I received the same email, and it is from iTunes.com, so it seems to be a legitimate email. Additionally, my payment information has not changed. Included in the email were the following instructions:

Follow the instructions below to update your billing information:

1.Go to Settings > [your name] > iTunes & App Store.

2.Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.

3.Tap Manage Payments (if you’re using an older version of iOS, tap Payment Information) and follow the prompts.

However, there is no such option for "iTunes & App Store" under Settings->[your name].

Any ideas?

thanks!

Thanks for checking with Apple Support, Brian2024, but in my version of the email anyway there are no links, and all the information in the email is correct (name, amount owed, date the money is to be take out). So this makes no sense as a scam.... Plus the email address IS legit - I have had emails from this address before which are definitely from iTunes . So I think your Apple Support person has this wrong. I wonder if there has been a glitch in Apple's system and they aren't admitting to it...?

I had this same note - so the consensus here is that it’s real but an internal glitch ? My payment method isn’t set to expire until much later and today I went to check and got an update payment notice under settings?

And today is my payment date but haven’t been charged yet but again my payment method from prior months haven’t changed? So I’m legitimately confused here

I got the email also but now my husband has the same notice on his iPhone in his settings. And we can’t get it cleared. Any hints for this? The payment is correct for sure as I manage it for our family plan.

Update - renewal date was yesterday and I have NOT been charged for my storage? Past has shown Apple is very on time with charging for their services so I still have that update payment notice on my phone too but again my details haven’t changed?? They need to fix this asap

Thanks for this. I've added another card as well, just in case. My payment is due to come out on 1st Jan - so we'll see which card ends up being used. Apple should ABSOLUTELY come out with a statement about this.

Update: so my credit card still isn’t charged - I still have that settings error but - I am able to manually update my back up and the phone does seem to automatically do it as well in the background when it’s charging. My renewal is the 29th of every month so - not sure how to even begin explaining this but as long as I have my plan in place and my backups still going through - I don’t know if I should still be concerned or not ?

I received the same email:

iTunes Store <do_not_reply@itunes.com>

On 01/03/2024 you are scheduled to be charged $9.99 for iCloud+ with 2 TB of storage, but there is a problem with your payment information.Please update your payment information as soon as possible. If we cannot successfully charge your account, it will be downgraded to the free 5 GB plan and your service may be affected.Follow the instructions below to update your billing information:

1.Go to Settings > [your name] > iTunes & App Store.

2.Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.

3.Tap Manage Payments (if you’re using an older version of iOS, tap Payment Information) and follow the prompts.

You can also update your billing information on a Mac or PC.The iCloud Team

I hadn't seen the iTunes store email address and thought this was a legitimate Apple email. The blue link just leads to an Apple Support page. I'm just worried that clicking on the link may have left some form of malicious script on my computer. So a) do people think this was a glitch email from Apple and b) if it's malicious, what next step should be taken. I haven't seen any other unusual activity on my accounts.

Thanks everyone!

AXOgrl by the time your payment went through Apple had fixed the issue. For others the Apple payment page showed different errors while they tried to fix it. From just ‘expired’ to invalid expiration date to invalid security code. Apple isn’t what it used to be

Thank you. That’s interesting however, to receive this exact same type of email from Amazon makes me think but I suppose it could be both. But it’s just really, really, really strange that I have the same exact type of email from Amazon to update my payment method.

Just had the same email. I’m not what you’d call ‘tech savvy’ and don’t want to do anything, but I’m worried I’ll loose years of photos if my iCloud storage is suddenly and dramatically reduced! Why aren’t Apple chipping in on here?

Recieved on 3/3/24:

Support transcript excerpt:

I'm going to monitor for the charge on the expected date and cross my fingers. I was also not able to add a secondary payment method to my account, with a basic error that instructed me to contact support.

Had this last night, similar to the "fix visa" button on page 4. But mine asked me to fix paypal. And had a button with a hyperlink that seemed legit (did not follow it though).

So, spent an hour going through my device settings and can't see any issues. So, ignoring it for now.

I’ve not had this payment email myself, but thought I would just add; the do_not_reply@iTunes email is legit and actually is still in use by Apple today. I have an old iTunes Match subscription and the receipts for this come from that address.