iTunes email: Problem with Payment Information

Heard - but the email headers (at least in my case) were legit. The email I received was not a phishing attempt. Not sure what you’re using for email but I’d suggest looking at the headers and checking the source.

I have received two of these as well. Fortunately, I didn't click on anything in the email but went instead directly to my computer to check. What is very odd is as the above person said, they they knew that my iCloud storage charge would be coming through soon and had the correct date for it.

I received that email and promptly came to the forums to see what people were saying. After reading all of the comments here I did nothing and when I checked for January, my Apple payment went through fine, so I agree that it was a phishing email. I received the same type of email from Amazon in the last few days. I looked at what address it was coming from and was pretty sure that was a phishing attempt as well so I promptly deleted it. Now I guess we have to be where of getting these emails from anybody who has our credit card information any streaming services you use any subscription services you have because if you haven’t changed your card information, there is no reason for them to be sending you that email. Thanks everyone!

I just got it this morning. I decided to add a small sum to my iTunes Store balance, using the same payment method that is supposedly the "problem." The payment immediately processed. So, what's the problem? I'm still not sure if this is an Apple glitch or sophisticated phishing. Any official statement from Apple in the 2 months since the first post?

Today is March 3, 2024 and I just received a similar email (at the bottom of this thread). After reading messages on this thread I'm still quite not sure if this is a bug or a phishing email, but I'm assuming if this is a bug it should have been fixed by now, since it's been over 2 months since other users reported the same issue.

....

From: iTunes Store <do_not_reply@itunes.com>

Dear <name>

On 2024-03-10 04:52:18 America/Los_Angeles you are scheduled to be charged $2.99 for iCloud+ with 200 GB of storage, but there is a problem with your payment information.Please update your payment information as soon as possible. If we cannot successfully charge your account, it will be downgraded to the free 5 GB plan and your service may be affected.Follow the instructions below to update your billing information:

1. Go to Settings > [your name] > iTunes & App Store.

2. Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.

3. Tap Manage Payments (if you’re using an older version of iOS, tap Payment Information) and follow the prompts.

You can also update your billing information on a Mac or PC.The iCloud Team

This didn’t work for me, but using PayPal as my pymt method was accepted.

Thank you, Brian2024 for confirming this info with Apple Support. I got the same email “There is a problem with your payment information” and thought the message looked suspicious, a usual sign of a phishing email. I checked on my own, and discovered the email address “iTunes Store” was not legit and now after reading your message and other discussions, I’ll be blocking and reporting this email.

Same problem. Repeated emails from no reply email address re card payment issue. My payment details are unchanged & cc is valid for another 4yrs. In my settings it says there’s an issue re upcoming payment, has to be an Apple/iTunes glitch. Would be good to hear directly from Apple about this.

I have also received 2 of these emails, which I had suspected were phishing. But now in my settings, I have an Update Payment Settings task/error. But even when I deleted my payment method and added cash to my Apple account to be used as the payment method, the Update Payment issue has not been resolved.

I think they have a bug in system. My CC data hasnt changed in over a year, but when I log in and go to payment & shipping it’s now saying I need to update expiration date & says security code is invalid. I too got email saying I’ll lose 200GB storage if I don’t update info, and they knew my billing cycle for iCloud storage. Data in there should be secure but nervous about updating it again when it should still be accurate.

This appears to be a significant bug in Apples own payment system. I think they have either lost the cc data ( mine says date is invalid and security code is wrong) or lost some encryption key to read it back or implemented a new cc feature , for example a 4 digit year as some suggested and broke a lot of customers!

I received the same email. It seemed legit, and the links within it were all legit Apple links. I figured it was a glitch, and today the referenced automatic payment went through without an issue. What really bugged me is that the email gave no hint as to what the "problem" was, and there was no way for me to fix it despite the instructions. And no other information, such as, who to contact if you had a question about it. Bad Apple. Bad Apple.

I have been getting lots of emails saying my apple payment is not correct, error and correct it. When I try to it won't accept the form of payment of the same credit card always used. Not only that, my TV apps, also say my payment it not connected, must update. But in my wallet it shows perfect all my info. this must be a scam. never seen this before. I did update my phone and computer, and still has not cleared. I just saw today a new update in which I am doing it now, hopefully all will go away.

WHOIS says that itunes.com belongs to Apple. 🤷‍♂️

It sounds like something buggy on Apple’s side indeed.

BUT, to be safe, best not click any links.