Face ID not working for app store

I followed the instructions > Toggled all off Face ID> Hard Boot (“Volume up then Volume down) > held the right side button in until the white apple appeared. > settings > face ID > turned on Face ID. Did a test on an app and was able to go back to using Face ID. Now I need to fix the poor battery drain on my 15+ iPhone. The iPhone is not even 3 months old. The phone drains like it is 3 years old. If I wanted poor phone service I would have kept my iPhone XR. This phone had a better battery life then the new iPhone.

I tried everything else on this thread. This was the only thing I hadn’t tried. I removed the card from apple wallet and added it again. Once it was verified, Face ID started working in the App Store! FINALLY! No more typing my password.

I had the same problem. I went to settings > Face ID & password >

I then noticed my iTunes & App Store option was already switched on.

I then turned it off > turned it back on > and I put in my password > refreshed my AppStore app

It then started working.

Mreinhardt10, thanks! Did what you suggested and so far, working.

(I turned off everything in FaceID settings and reset my FaceID)

This helped to me: go to Settings—>Face ID and turn off using Face ID (turn off all switches, including other apps, not only ITunes Store), after that restart the phone and turn on all switches again.

I’ve found a solution that’s worked for me.

1. Go into Face ID & Passcode
2. disable everything in ‘Use Face ID for’
3. Reset Face ID
4. re-enable all Face ID settings
5. Sign out of Apple ID and sign back in again.
6. in Apple ID, Media & Purchases select Always Require Password and require password for free downloads.

I used this solution and it worked out very well for me

Go to Settings > Your Account > Media & Purchases > Sign Out and sign in again

Hope this help

https://youtu.be/cscVQiVWUCg?si=YBAqGmnXL6RFCKEX

This solved my issue . It is a setting issue . But make sure when you download your first app in App Store, you have to go in manually. (That is especially true if you sign out of Apple id and sign back in again ) Then the second time you download another app it will then prompt you with the Face ID. But one step that I did add, is I signed out of Apple ID and signed back in again. I spent over three days with Apple tech and constantly looking at YouTube and reading this forum. I personally think Apple needs to do a better job understanding how these settings work. We shouldn’t have to do all the work for them. In my opinion.

As an addendum to this, I only had to toggle off specifically, the part with the App Store, Face ID - toggled that off, restarted the device, then turned it back on. After that it works again for App Store, purchases, and downloads.

Today is January 6, 2024 and Apple confirmed by phone and in store it is a known software issue but they have no fix yet. They said just use password for now. Sadly they said the developers aren’t sure what’s causing it so it may be ahwile before fixed

Funnily enough I saw this post and linked my card to Apple Pay and immediately after doing so it worked!

I changed my phone password, works now.

Worked for me as well. Instead of turning off the phone, restart the phone with all the toggles turned off. Easier way to do is by asking Siri to restart the phone. Worked for me after toggling back all the buttons. Hope this helps.

Same thing is happening to me. Just upgraded to the 15ProMax yesterday and this started today.

Spoke with support and they said the following:

Aha! This is the response I got " Customers may report they are unable to use Face ID to purchase or download apps from the App Store. This issue may also affect the iTunes Store. Settings > Face ID & Passcode reflects that Use Face ID for iTunes & App Store is enabled."

"Based on these errors, please position Apple has received reports of this behavior. Those reports are under investigation.

Affected customers should be encouraged to keep their software up to date as the results of the investigation may come in the form of an update, a knowledge base article, or some combination.

I'm going to add this case to the investigation so the investigators better understand the impact.”

I’m glad to know that I’m not the only person it’s happening to and that they seem to be aware of it.

Solution: Go to App Store, press account icon, scroll to bottom, sign out, then log in again. It did it for me!