Face ID not working for app store

This worked for me as well. I had tried just turning the option for just the App Store off and it did not work. But it finally fixed the problem when I tried turning them all off and restarting my phone.

I turned off everything in FaceID settings and reset my FaceID I had same issues and this worked

turned faceid off for appstore

(toggle does the 'flippy' thing.)

restarted til apple logo

turn on Fid again

had to change my forgotten applid password

Fid turned back on after

but still for appstore -first app made me use password, then

after that one app the other two get's used faceid.

Somehow after many hours ignoring it. I tried once again to find other ways to solve it and somehow it got fixed. What I did was logging out my current apple id then tried logging in a new apple id then log out and go back logging in the previous account that i normally used.

When you log back in it’ll remember all cards you’ve used, then it’ll ask which ones you want to re-add. But logging out and back in doesn’t fix this problem. Apple has told me after 3 Genius Bar appointments and sending in my phone they’re aware it’s a problem but they have no fix yet

I have downloaded about 5 new apps with password, not old ones from the purchased list, and now Face ID started to work again…

I just came back home from an apple store. I have the exact same issue - my Iphone 15 pro recently purchase does not allow my face id to work only on app store, all the rest works fine. We did all kind of troubleshooting in store and finally the technician said he was going to write to the engineers and for now there is nothing that can be done. I had no issues on my previous phone. we even try to reinstall completely the software. He said it might be an issue with my account itself(weird since it was working fine on my previous phone).He also said that he never saw this issue before and now I have to wait for a feedback from the engineer or return/exchange my phone

When Face ID fails to login to the App Store, there are a few steps you can take to troubleshoot:

• Make sure that the App Store account and device are both using the same Apple ID
• Verify that the Face ID has been set up and is enabled
• Make sure the Face ID is correctly fitted to your face
• Ensure there is adequate lighting to capture your face
• Check for any dirt or smudges on the Face ID

Let me know if these resolve turn out to be helpful!

There is something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

The problem is solved.

1. Settings.

2. Avatar (account).

3. Media&purchases.

4. Password Settings.

5. Always Require Password (on), Require Password (on)

6. We are happy!!

Same issue here. After 3 hours of chat and phone support (which included screen sharing), Apple has no clue what's wrong.

Things I have tried:

Changing iCloud password

Logging out/back in to Media & Purchases account

Logging out/back in to iCloud

Toggling 'Use Face ID' settings off then back on

Resetting Face ID and starting over

Resetting all phone settings

Full reset with no back up restore.

None of these steps have worked. I am never even offered the opportunity to use Face ID in the app store. I must type my annoyingly secure password every time. I can use FaceID on my iPad in the App Store without a problem, so it shouldn't be something wonky with my account. I can use FaceID for everything else on my phone, so it wouldn't seem to be hardware related.

So now I have to make a trip to the Apple Store to see what the heck is going on. LOVE IT.

I followed all the directions here and still have the same issue.

an interesting observation: once I’ve toggled them all off, restart the phone (volume up release vol down release, hold right button until apple logo appears) , and I go into settings and toggle Face ID back on for the App Store, I can visibly see the toggle switch turn green (on), turn back off and back on green again. No other button has this behavior. If I toggle the others on, they move only once and stay on. The App Store button moves back and forth. Strange and annoying.

I just upgraded to an iPhone 15 Pro Max from an iPhone 13 Pro and have run into this same issue. I've tried all the suggestions mentioned in here.

• Ensuring device is up to date with latest iOS
• Rebooting device with a standard Power Off
• Rebooting device with a hard power off
• Toggling Face ID for iTunes & App Store
• Turning off Face ID for iTunes & App Store, rebooting device, re-enabling Face ID for iTunes & App Store
• Resetting Face ID
• Resetting Face ID, rebooting device, re-enabling Face ID
• Using a different account for Media & Purchases
• Using a different device (iPhone 13, iPhone 13 Pro, and iPhone 15 Pro Max)
• And every variant or combination of those actions.

I think another user made this same observation, but Face ID in the App Store works fine on my M1 iPad Pro running iOS 17.2.1. As part of my upgrade, my wife took my old iPhone 13 Pro and now she has the exact same issue. The iPhone 13 (my work-issued phone) is the only iPhone device in this scenario that hasn't been newly added to either of our accounts and it exhibits this same issue.

I'm updated my wife's old iPhone 13 Pro (with a cracked screen that we're trading in) to the public beta of iOS 17.3 to see if that fixed anything, but it did not help. I feel like this problem (at least for me) didn't exist until very recently and came about out of nowhere (maybe the device swapping is a red herring), which might indicate it's a server-side issue and not a device-side issue?

У меня была такая же проблема. Мне помог только полный сброс с предварительным отключением Face ID в настройках и удалением ВСЕХ! устройств из Apple ID; а затем понижение прошивки до iOS 17.2 через DFU mode. Так же, телефон я настраивал без резервной копии И! задал 6 значный код, а не 4 значный.

Still having this issue, tried the work arounds mentioned here but still having the issue.

Signing out of Apple ID and using a friends ID, then signing out of their ID and finally signing back into my own Apple ID all on my device worked briefly,

and I was able to use Face ID again in app store for a while.

But now its gone back to forcing password for every download. Very very annoying